Customer Service Administrator - Cwmbran, United Kingdom - Intacare Hygiene Supplies Limited

Intacare Hygiene Supplies Limited

Verified Company

Cwmbran, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you polite, friendly and have a willingness to learn. Then this role is for you.

You will have tasks that require you to complete on your own and tasks that require you to complete as part of a team.

Attention to detail and communication skills are essential.

Daily Duties include:

Receive orders from customers and accurately enter the orders into our system.
Liaise with our warehouse department to ensure customer orders are completed and being shipped timely and accurately.
Assist with checking order on vehicles.
Ensuring run sheets are completed.
Create invoices for customer's orders.
Ensure customer invoices are completed and closed out daily.
Communicating with our customers, and listening to their problems/queries
Resolving customer issues with positivity and passion
Inform and educate our customers on the most appropriate products and/or information for them.
Identify, log, and resolve customer complaints.
Maintaining data, administering, and updating individual customer records both online and manually.
Offering support to other team members or other areas

Essential a minimum of 5 G.C.S. E's C or above including maths and English. Desirable an NVQ in Customer Service and/or Administration and or other administrative qualifications.

Microsoft Office:
Outlook, Word and Excel skills are essential.

Salary:
£7.50-£11.50 per hour

Expected hours: 35 per week

Benefits: