Sales Support Administrator - Slough, United Kingdom - Wheels, Inc.

Wheels, Inc.
Wheels, Inc.
Verified Company
Slough, United Kingdom

4 days ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together


We are looking for a Sales Support Administrator to join our Direct SME team, this role will be to support the sales teams in the progression of opportunities.

This includes the management of the credit and contract steps in the sales process, as well as progressing the order to delivery of vehicles for new and existing customers.

This role is office based on a full-time basis attracting a salary up to £25,000 plus 7.5% bonus (depending on experience) and a wide range of flexible benefits

Role Specifics- Support as first point of contact / phone triage service for incoming customer calls- Take ownership of allocated tasks ensuring that all enquiries are resolved promptly and efficiently in the right ways for both LeasePlan and the customer wherever possible. Be the primary contact point for customers/account managers for any credit related enquiries.- Production of contractual agreements.- Ensuring all contractual paperwork provided by customers is accurate and complete- To set up new customers.- Work closely with internal teams including sales, credit risk, legal services and the LeasePlan shared service centre to ensure contractual arrangements are set up correctly.- Manage the order placement process, this includes sourcing of vehicles and selection of dealers.- Act of point of escalation for updates on orders ensuring they progress smoothly through to delivery.- Provide customers with a welcome call once the vehicle has been delivered, ensuring they understand what is included in the package- Assisting with the training of any new team member, as well as working in collaboration with other internal teams to improve the customer journey- Be involved with any other ad-hoc project/team activities as may be required


Required knowledge & experience- 5 GCSE's or equivalent typically grade C or above- Computer literate with an excellent knowledge of Microsoft (Word, Excel, PowerPoint), and to have fast and accurate typing skills- Excellent communication & negotiation skills required with an ability to empathise with the target audience.- Excellent telephone skills with a proven ability within a telephone environment.- Numerical and visual accuracy to be able to both produce and assess information quickly and accurately.- Customer driven with the ability and confidence to deal with individuals at all levels.- A sense of urgency with an ability to see issues through to completion and work to tight deadlines.- Must be seen to remain calm and controlled when faced with difficult customer situations.- Good time management skills with the ability to manage many concurrent issues successfully.- Must have the ability to offer solutions and be able to say 'no' effectively.

Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries.

LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years.

Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.


With over 55 years' experience, LeasePlan's mission is to provide what's next in sustainable mobility so our customers can focus on what's next for them.

We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.

If you'd like to learn more about our culture, DE&I journey and our way of working, please find out more in our

sustainability section

and our latest

Annual Report

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