Service Delivery Assistant - Bristol, United Kingdom - FirstGroup
Description
Salary:
£25,507
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services.
With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers.
About the team?
This role reports to one of the Duty Station Managers at Bristol Temple Meads.
You will work within a team of Service Delivery Assistants, ensuring all trains arrive and depart in a safe and timely manner.
About the job?
As a Service Delivery Assistant, you will carry out key station duties, such a train dispatch, customer information provision, customer assistance and ensuring a clean and safe station environment.
Your main responsibilities will be**:
- Providing the highest levels of customer service and be dedicated to customer needs.
- Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures.
- Providing helpful information and assistance to customers.
- Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority.
- Ensuring the cleanliness of the station, especially toilets, waiting rooms, platforms, stairs and subways.
- Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption.
- Your strong visibility within the station will help maintain customer security
You'll need to be:
- Able to deliver extraordinary front line customer service.
- A selfstarter with a can do attitude.
- Able to confidently make decisions.
- Able to remain calm yet confident and customer focussed in a crisis.
- Comfortable working within strict procedures.
As a minimum you will need to have:
- The ability to work as part of a team or independently.
- Evidence of numerical ability.
- Strong verbal and written communication skills.
- Fully computer literate and the ability to use GWR operational Apps
Working pattern?
This role involves working shifts including weekends and bank holidays.
Additional information?
This is a predictive advert to create a talent pool for future vacancies which will either be permanent positions, or temporary for 12 months.
The Reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
Ref:022457
Company:
Great Western Railway (GWR)
Website Skillset:
Customer Service
Contract Type:
Temporary
Contracted Hours:35
Location:
Bristol Temple Meads
If temporary, length of contract:12 months
Closing Date:29 May 2023
More jobs from FirstGroup
-
Team Manager
East Hagbourne, Oxfordshire, United Kingdom - 2 weeks ago
-
Fleet Operations Controller
Swindon, United Kingdom - 23 hours ago
-
IC and Engagement Manager
Swindon, United Kingdom - 1 week ago
-
Weekend Customer Host
Worcester, United Kingdom - 2 weeks ago
-
Customer Service Advisor
Bristol, United Kingdom - 3 weeks ago
-
Manoeuvrer Maintainer
Reading, United Kingdom - 3 weeks ago