Helpline Support Worker - Exminster, United Kingdom - Westbank

Westbank

Verified Company

Exminster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Rate of pay:
£21,110.13 FTE per annum

Hours per week:
full time and part time hours available (2 x Fulltime - 37 hours per week; 2 x Part-time - 18 hours per week; some flexibility]

Location:
Hybrid working (Home/Exminster Office)

Contract:
Fixed term until 30/04/2025

About Devon Carers
The UK economy saves over £132 BILLION every year because of the work that unpaid Carers do day-in, day-out.

BUT WHO SUPPORTS THOSE CARERS?_

You can.
Here at Devon Carers, we support over 27,000 unpaid carers, ensuring their health and wellbeing is taken care of.

Devon Carers is a service delivered by Westbank and is one of the largest and most successful carer's services in the UK.

Westbank is a well-established charity based in Exminster that aims to promote and improve the health and wellbeing of people in the local community, across Devon and beyond.

We are looking for people who have the right values, behaviours, and attitudes to work effectively with people at challenging times in their lives.

That is being able to treat people with dignity and respect, being able to learn and reflect on practice and being part of a team that is committed to quality care and support.

If you are somebody who sees themselves as respectful, compassionate, empathetic and able to contribute and make a difference to people's lives, then we have a rare opportunity for you.

Come and join our dedicated, committed and fantastic team

The Role

Your role is to provide advice, guidance and support, whilst directing carers to the appropriate support services, and completing onward referrals in a timely manner.

You will provide an empathetic ear for carers in distress helping to de-escalate the immediate situation allowing carer to engage with support.

The role is a varied role, where no two days are the same.

You will be receiving incoming contacts as well as making outbound calls to carers who have been referred into our service, either by another professional or by themselves.

You will be screening each contact and making decisions as to the urgency of need for that individual.

All the jobs advertised will involve working Thursday and Friday, as well as early and late shifts between the hours of 07:4- 18:15 Monday to Friday and 08:45 to 13:15 Saturday.

Full details can be found in the Job Description

The Person

Previous experience/qualifications:

Understanding of unpaid carers and their issues
You will provide an empathetic ear for carers in distress helping to deescalate the immediate situation enabling them to engage with support.
Knowledge / understanding of health and social care services / provision.
Good communication, with the ability to listen and question effectively and adapt style to suit the situation.
Excellent interpersonal, empathy and rapport building skills with the ability to deal with sensitive, highly personal and confidential information in a tactful manner to ensure handled appropriately.
Evidence of excellent administration, organisational and recordkeeping skills, and ability to write in a clear, concise and professional manner.
Positive and flexible approach to working in a contact centre.
Ability to work as a member of a professional team to meet shared objectives.
Prepared to work flexibly to meet the needs of carers and Devon Carers.

A previous understanding of the Care Act 2014 is desirable, but a willingness to learn and understand about the Act is what really matters.

What we are looking for

Experience of providing advice or support in a similar customer focused role
Good knowledge/understanding of carers and their issues or health and social care services/provision.
Excellent communication and interpersonal skills
Ability to organize and prioritise work effectively and use own initiative.
Positive and flexible approach
Excellent administration and recordkeeping skills with excellent attention to detail.
DO I NEED EXPERIENCE IN THE ADULT SOCIAL CARE SECTOR?_

This is an ideal role for those interested in a career in social care but lack the necessary experience or qualification.

We'll give you the tools to learn and develop in the role.

We can deliver a full program of training to ensure you're able to flourish in the role - all you need to do is demonstrate that you have the ability and essential skills we are looking for.

The rewards

As well as a competitive salary and employee rewards package, there are exciting opportunities for progression and development during your employment.

And you'll be making a difference
DAILY.

Rate of pay:
£21,110.13 FTE per annum

Hours per week:
full time and part time hours available (2 x Fulltime - 37 hours per week; 2 x Part-time - 18 hours per week; some flexibility]

Location:
Hybrid working (Home/Exminster Office)

Contract:
Fixed term until 30/04/2025

TO APPLY:

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Also, please include examples to illustrate the following:_
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