Service Advisor Ja1252r - Preston, United Kingdom - The Solution Automotive Recruitment

The Solution Automotive Recruitment
The Solution Automotive Recruitment
Verified Company
Preston, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Service Advisor - Preston
Vacancy - Service Advisor

Basic - 24k - 26k

OTE - 34k - 36k

Mon - Fri - 8.00am - 6.00pm

No weekends


As a Service Advisor you will be reporting into the Aftersales Manager you will be responsible for the service and aftersales care of our customers.

Our clients service area is very busy and they have loyal customers who expect only the highest level of customer service.

You will manage the front of house customer journey and offer outstanding customer care to our customers.


You will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so that they leave our dealership feeling extremely satisfied every time while spotting upselling opportunities.


The role:


  • Provide a knowledgeable, responsive, and efficient service
  • Meet and greet customers, qualify work, and identify customer's additional needs at vehicle dropoff
  • Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
  • Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up
  • Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team
  • Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work
  • Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.
  • Maintain knowledge of retention products and services upselling where appropriate
  • To discuss and upsell additional work to the customer, where appropriate
  • Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers

About you:


  • Minimum of 12 months experience working in a dealership as a Service Advisor
  • Flexible team player, able to undertake new tasks and use initiative to support aftersales team during busy periods
  • Results focused, you will be resilient and overcome obstacles to succeed
  • A good technical awareness or understanding of vehicles and components
  • Experience of upselling products or services
  • Must have a valid driving licence

Benefits:


  • Holidays that increase with length of service
  • Your Birthday off
  • Company Pension Scheme
  • Death in Service Benefit
  • Long service recognition
  • Discounts on products and services that extend to your family and friends
  • Cycle to work scheme
  • Employee recruitment referral payments
  • Employee assistance programme and counselling service
  • Occupational health services
  • Flexible working patterns
  • Car Benefit Scheme for employees or family


Why talk to us? The Solution Automotive have been leading experts in Automotive Recruitment since 1999 Our team know the industry like the back of their hand, and we have exceptional well forged relationships within an expansive network.


Job SkillS:

Customer, Service Advisor, Aftersales
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