Customer Service Executive - Glasgow, United Kingdom - Coffee Service Group

Coffee Service Group

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role overview

About us:

At Matthew Algie, youll work with some of the most talented individuals in the coffee industry.

Youll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people.

Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers.

We believe our continued success is due to great people.

Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on

Position:
Customer Service Executive

Location:
Glasgow, Head Office

Job Type:
Full time, Permanent

Days:
Monday to Friday, 39.5 hours per week

Salary:
£22,390.00 plus target related commission (up to £400 per month)

Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, Medicash, life insurance, private pension, staff discounts and more

Key Responsibilities:

Answer inbound calls within the target set out by the business. Answer all calls in a friendly, confident, and professional manner even if you are under pressure.
Keep customers informed and updated until issue is resolved
Process all incoming product and applicable machine orders which will be received via telephone or electronically. All orders to be processed accurately and punctually. It is important to be up to date with our products, services and offers
You are responsible for liaison with logistics, carriers and/or colleagues in other departments to investigate and resolve issues relating to delivery issues
Have a willingness to learn and to pass on what you have learned
Work independently as part of a team to ensure all shifts are sufficiently covered. A level of flexibility is required to provide cover for other team members absence, holidays etc

Experience:

To be considered for this opportunity, it is essential that you have significant relevant experience in a Customer Service / call handling environment.

You will work to defined targets and it would be beneficial if you develop a routine for processing and administration.

Additionally, it would be helpful if you can handle technical and product specification enquiries.

Skills / Knowledge:

Ability to work to targets set by the business
Excellent interpersonal, good written and oral communication skills
Computer Literate
Excellent planning and organisation skills to manage own workload to expected standards

Application:

If this sounds like you, then you could be the right fit for us Please click APPLY, upload your CV and well be in touch as soon as we can.

Equal Opportunities:

We are committed to promoting equality of opportunity for all staff and job applicants.

We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.