Mustard Tree Receptionist - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust
University Hospitals Plymouth NHS Trust
Verified Company
Plymouth, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

An exciting opportunity has arisen for a keen and motivated individual to join the Mustard Tree Macmillan Centre at Derriford Hospital.

The postholder will be the first point of contact for those affected by a cancer diagnosis when they contact the centre.


The post holder will need to be organised and be able to cope with the demands of a busy environment working both independently and as part of a team with a positive approach to supporting the team and service development.

Previous NHS experience is desirable but not essential as full training and support will be given.


To provide an efficient reception/administration support service to the Mustard Tree team, using iPM, SCR and other Trust IT systems.

To provide a warm and welcoming reception to service users and staff.

To receive patients attending the clinic and check details on iPM (the Hospital computerised Patient Information System)

To log all times onto computer regarding throughput of patients through clinic.

Process outcome of appointments on iPM e.g. book follow-up, add patient to waiting list, discharge etc.

To act as a first point of contact for booking appointments.

Work to the Trust values - Put patients first, Take ownership, Respect others, Be positive, Listen, learn and improve.

  • Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc.
  • Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training.
  • Attend statutory, essential and mandatory training.
  • Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 199
  • Comply with the Corporate Governance structure in keeping with the principles and standards set out by the Trust.
This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive. It may be reviewed in the light of changing circumstances following consultation with the post holder. This job description is to be read in conjunction with all current Plymouth Hospitals NHS Trust policies, procedures & guidelines


Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
To receive patients attending the Mustard Tree and check details on iPM ( the Hospital computerised Patient Information system).

To log all times onto the system regarding throughput of patients through clinic.

Process outcome of appointment on iPM e.g. book follow
- up, add waiting list entry, discharge etc.

Administering waiting lists in conjunction with Trust Waiting List Policy. Placing patients on waiting lists for follow-up appointment. Booking follow-up appointments through outpatient's waiting list, either by phone or from outcomes.

Ensuring patient outcomes are entered on iPM to meet 18 week Referral to Treatment performance targets.

To answer the telephone and deal with enquiries from a number of sources e.g. patients, other staff or outside organisations and rout the call appropriately.

To act as a first point of contact for patients booking future appointments.

To ensure all outcomes are completed and entered on to iPM in a timely manner.

To carry out assigned tasks under the supervision of the Business Admin Manager.

Administrative duties including filing, photocopying, data input etc. form various members of the team.


Support and enhance the continual quality initiative programme ensuring a 'quality first' approach to all aspects of work within the work environment.

To be familiar with and adhere to the Health and Safety Policy and other Trust policies and procedures.


To perform any other duties, in any area of the Service Line, deemed necessary by the Manager or any other member of staff, to include cover of sickness and annual leave.

Liaison with other departments for patients attending dual appointments.
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