Weight Loss Coaching Team Quality Supervisor - London Bridge Station, United Kingdom - Manual

Manual
Manual
Verified Company
London Bridge Station, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

THE ROLE


We are looking for an experienced weight loss practitioner to join as a Weight Loss Coaching Team Quality Supervisor, reporting to the Clinical Lead for Weight Loss.

The role is full-time, 37.5 hours per week.

Your time will be split between team supervisor and coaching responsibilities:

  • You will support the development and training of our weight loss coaches from onboarding new starters, to up-skilling for new services and driving continuous improvement.
  • As one of our seasoned Weight Loss Coaches, you will support our customers on their weight loss journeys through 1to1 coaching, messaging, moderating 'communities' and creating content.
  • You will work closely with the Clinical Lead for Weight Loss to ensure robust clinical governance, quality standards and strong customer outcomes
This is an entrepreneurial role.

Your insights and feedback will be integral to constantly innovating and improving the offering to ensure customers obtain the best possible value and results.


RESPONSIBILITIES

  • Support customers on their weight loss journey either through 1to1 coaching (video & telephone), messaging or moderating communities.
  • Undertake regular quality assurance of coaches, providing feedback and clinical supervision when required.
  • Handle customer complaints around coaching provision.
  • Work closely with the Clinical Lead for Weight Loss to ensure quality assurance, clinical governance and strong customer outcomes (weight loss, customer satisfaction, retention, etc.)
  • Create valueadding customer facing materials such as nutrition advice, articles and tips, with the support of our copywriting and design team

REQUIREMENTS

  • Minimum 4 years direct experience of supporting adults with complex and severe obesity to lose weight. Experience in NHS Tier 3 and Tier 4 services is highly desired.
  • Minimum of 6 months experience in staff training and development.
  • Special interests/additional training in the following areas are highly desired: emotional eating, disordered eating, eating disorders, intuitive eating, mindful eating, motivational interviewing, behaviour change.
  • Analytical skills to meaningfully measure and report what matters with an excellent attention to detail
  • Excellent written and verbal communication skills with the ability to communicate well with stakeholders at all levels
  • A desire to optimise processes and systems to deliver better customer experience
  • Believe in going aboveandbeyond to provide a fantastic customer experience
  • Confidence, patience, politeness and diplomacy when dealing with difficult situations both within the business and externally with customers
  • An entrepreneurial mindset with strong ability to execute
  • Thrive in a fastpaced environment and selfmotivated to provide great quality of work every day
  • Reliable, trustworthy with a handson approach

BENEFITS

  • Competitive salary based on experience
  • Hybrid role with minimum 1 day a week in our Bermondsey (London) office
  • Ownership of goals and a direct impact to a fast moving business
  • A fun and friendly working environment with sharp and motivated coworkers
  • Great benefits including a pension and equity in the company
  • A growing team with plenty of opportunities for growth
  • Join in the early stages of one of the most promising startups in the wellness space

ABOUT MANUAL
Men don't look after their health unless they have to. We want to change that from the ground up.

We are building the global destination for men's health, scaling at an incredible pace and leading the charge to help improve the lives of men everywhere.

We started from the UK, then expanded to Brazil and are currently looking to bring our product to many more people across the world.


We're destigmatising how men approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help men proactively improve their health and wellbeing.

A place that didn't exist until now.


After a $30 million Series A round from the US and Europe's top investors that have also invested in Peloton, Oatly, Deliveroo and Farfetch, we are on a mission to build one of the most impactful teams in the healthcare space.

We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion.

This is an exciting time to join the UK's fastest-growing men's health destination and help supercharge our mission.


EQUAL EMPLOYMENT OPPORTUNITY
Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer.

We are committed to equal employment opportunities regardless of gender, age, disability, race, religion or belief, sexual orientation and gender reassignment, pregnancy and maternity, marriage and civil partnership.

We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remu
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