Night Shift General Assistant - Barry, United Kingdom - Mount Rooms Hotel

Description

Night General Assistant


Objectives:

To ensure that all guests receive a warm, memorable and personalised welcome to Mount Rooms Hotel, setting the scene for their stay.

Ensure that guest needs are anticipated and that any requests are actioned. Complete administrative/cleaning tasks accurately and within given deadlines. Be responsible for the security of the hotel and its guests overnight.


Main Responsibilities:

• Ensure that the service offered is personal and memorable.
• Ensure that guest needs are anticipated and requests followed up.
• Ensure good communication with all departments throughout the hotel.
• Handle, follow up and communicate any comments or complaints.
• Be familiar with and promote hotel facilities and attractions. Assist guests with any requests eg information, making bookings, directions.
• Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift.
• Be fully conversant with handling of reservation enquiries. Be aware of all current offers.
• Ensure you have a well founded understanding of all Hotel regulations.
• Tour all areas of the hotel on a regular basis and report irregularities to relevant departments.
• Complete all incident reports and distribute to relevant departments.
• Record any unusual occurrences or problems arising and take appropriate action.
• Ensure that guest/public areas and offices are clean and tidy at all times.
• Check in arrivals in line with hotel procedures.
• Ensure breakfast is booked in accurately.
• Be competent in showing guests around the hotel facilities.
• Report any faulty equipment to the relevant persons.
• Report for duty punctually in the correct uniform, paying attention to personal hygiene and tidiness.
• Give assistance to other departments as and when necessary.
• Support in Bistro when necessary.
• To be confident to work in the bar during shift.
• To be able to clean the hotel where required.
• Carry out any other reasonable requests.

Working days would be on a rota basis - 11pm - 7am.


Job Types:
Part-time, Permanent


Salary:
£11.50 per hour


Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Work Location:
In person


Reference ID:
Night Receptionist