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  • Customer Service Intern - London - Let's Do This

    Let's Do This
    Let's Do This London

    3 weeks ago

    Default job background
    Description

    Our Mission

    At Let's Do This, our Customer Service team is dedicated to delivering exceptional, informative, speedy, friendly, and proactive customer service. As the first point of contact with our participants, we strive to provide a fantastic experience for them, while representing our brand to our community.

    Through our interactions with participants, we gain valuable insights that inform our product development, ensuring that we build solutions that meet their needs. We work closely with our organiser-facing teams to resolve participant issues in a way that benefits both event organisers and our business.

    The Role

    As a Customer Service Intern, you will develop a deep understanding of our customers' needs, represent their perspectives, and assist in providing empathetic and proactive resolutions. Your goal will be to support achieving the best outcome for every query, whether it involves participants, organisers, or our business.

    You will learn to approach challenges with thoughtfulness, consideration, and thoroughness, finding solutions that benefit all parties involved.

    This internship role offers a 6-week, paid intensive experience in customer service, providing you with valuable skills and knowledge.

    Responsibilities

    1. Utilize our FreshDesk system to respond to enquiries as they arise and assist in processing event refunds and transfers according to Event Organiser policies.
    2. Collaborate with our Sales and Partner Success team to ensure that our customer service aligns with the needs of event organisers.
    3. Work with our product teams to share participant feedback and contribute to improving internal tools.
    4. Provide feedback from our participants to our product teams.

    About You

    • Currently pursuing a degree in a related field (e.g., Business, Communications, etc.).
    • Demonstrated ability to prioritise customer satisfaction.
    • Eagerness to learn about handling complaints and providing resolutions.
    • Commitment to delivering excellent customer service consistently.
    • A real team player, motivated by the success of the team and individual growth.
    • Effective communicator, with strong written and verbal skills.

    Who We Are

    Let's Do This inspires people worldwide to come together and experience moments that make them feel alive. We're a leading online company focused on mass participation sports events (Marathons, Triathlons, 10Ks, 5Ks, swim races). With exponential growth in the UK since our launch in 2017, we're expanding into the US market with the same energy and passion that defines our brand.

    We've raised $90M to date and were the fastest-growing company on YCombinator. Our investors include Tier 1 VCs NFX, EQT, and legendary individuals Serena Williams and Usain Bolt.

    At Let's Do This, we value diversity and believe that talented individuals from all backgrounds can drive innovation and creativity. We encourage applications from people with unique experiences and perspectives.


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