Field Care Supervisor - Grantham, United Kingdom - Key 2 Care Ltd

Key 2 Care Ltd

Verified Company

Grantham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key 2 Care are an established and growing provider of quality adult home and community care services operating across the East and West Midlands.
We are currently seeking a professional and dedicated Field Care Supervisor to join our busy Grantham Branch.
- £24,000 Pro Rata

Opportunity of overtime and bonus incentives

You will be responsible to the Registered Manager

Driver essential
Position requires flexible working & some care work to be completed

To outline the main functions of the role:
As a Field Care Supervisor you will be the ambassadors for Key 2 Care, ensuring we deliver a dignified, loving service, that offers customers piece of mind, bridging the gap between office and front-line care delivery

Field Care Supervisors are responsible for the efficient running of their own specific, defined areas and teams and should vary their hours of work in order to effectively monitor and support carers and customers.

Field Care Supervisors should spend approximately 95% of their working week in the field with the remaining 5% being spent in the office in order to complete the necessary administrative duties.

Carry out customer needs and risk assessments in the customer's home environment
Produce customer support plans
Complete reviews on customers, assessing if their circumstances have changed along with resolving issues/concerns
Complete falls and moving & handling risk assessment as they occur
Complete Financial assessments
To complete customer's first visit, to allow you to gain insight into customers required support and associated risks.
Update, maintain, and audit customer folders and records
Update and maintain customer information on the CareFree/Birdie electronic care management system
Complete customer contracts and update the CareFree/Birdie electronic home care system with customer and care package details
Undertake care staff observations, spot checks, mentor new and existing care staff, contribute towards their training and shadowing period providing constructive feedback
Ensure clear and accurate records and communication systems relating to care delivery are maintained and effectively used
Conduct regular checks on customer files to ensure all paperwork is up to date and feedback to the manager
Audit daily logs and MAR's on Birdie and report/address any concerns
Deal with customer complaints and ensure these are resolved within set timescales.
Undertake customer outcome reviews
Work in partnership with care coordinator's, district nurses, community matrons and other health care professionals to develop and improve the service.
Provide leadership and support to care staff and act as a champion for customers' safety and dignity
Address any Medication concerns with the office team and customers
Make regular quality care calls to customers and stakeholders
Report any customer or carer queries/concerns back to the office
Identify and recommend areas of improvement within the business and how to implement them.
Conduct yourself professionally and portray Key 2 Care Limited (also trading as Derbyshire Care Services) in a positive manner whilst working in line with our Policies and Procedures
Take responsibility of all tasks and follow through until completed
Determine training needs for staff members and support staff accordingly.
Act as a catalyst for change and improvement in performance and quality
Ensuring that Health & Safety and Manual Handling processes comply with standards at national levels.
Record, analyse and distribute statistical information as required
Actively participate in and contribute towards team meetings

This role affords you a high degree of flexible working

In order to achieve your objectives you will be required to work flexibly throughout a 7 day week, including evenings and weekends, as part of your contract.

Breaks are in line with working time directive.

Free parking
Life Insurance
Care Friends incentives (Turn points into pounds)
Ongoing training and professional development including QCF Health and Social Care qualifications at Levels 3, 4 and
Optional overtime on care delivery available to increase your earning potential

Job Types:
Part-time, Permanent

Pay:
Up to £24,000.00 per year

Benefits: