Platform Support Specialist - London, United Kingdom - Dentsu Aegis Network

Dentsu Aegis Network

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Platform Support Specialist

Job Description:

Introduction

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy.

Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

Dentsu International is a global leader that specialises in Sales, Marketing, Customer Experience, and Retention to enable clients to keep "winning" whilst ensuring customer growth and experience is at the very forefront for their businesses.

We're hiring a Platform Support Specialist on a FIXED TERM CONTRACT until October 2025, as part of our team in London on a hybrid basis.

Purpose of the Role

Technology is changing at an increasingly rapid rate and our business is placing increased demands on the Technology function to design, build and/or implement systems that enable the business to grow and deliver excellence for its clients.

Dentsu Global Technology has a vacancy for a Platform Support Specialist within the Global Media Platforms team.

The Global Media Platforms team sit within global technology and oversee the relationship, integration, and ongoing strategic alignment of third-party media systems & suppliers across multiple markets.

The objective of this team is to ensure third party media systems used; function and deliver against not only the requirements of the local markets but those determined by global technology.

This strategic alignment is critical for achieving dentsu's global vision of supporting a fully integrated media workflow bettering enabling the business teams to service clients.

This role would be suitable for someone who has been working in media operations.

Key Responsibilities

First point of contact for customers requesting product enhancement/developments
Maintain positive relationships with internal customers including all comms regarding releases and new feature development plans
Ensures the service delivered meets the service level agreements and work with the supplier to fix it where it doesn't
Identify customer needs within the business and address feedback
Determine ways to drive efficiency without sacrificing customer satisfaction
Build partnerships with the thirdparty supplier team to identify solutions for issues that arise
Work with support resources and thirdparty suppliers to ensure internal customers can resolve issues
Works across teams, peers, and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach
Work with supplier to ensure all data is accounted for during the transition to the satisfaction of future audits and present data to the business for signoff
Develops the data migration strategy

Skills & Qualities

Media/Technology Related:

Minimum of 2 years' experience in delivering in a fastpaced media agency environment
Previous experience working with stakeholders of various backgrounds and varying levels of experience
Previous experience using or managing media planning/buying software
Experience in generating and maintaining process documentation
Exposure to software management
Experience working with third party technology suppliers would be highly beneficial

Soft Skills:

Excellent stakeholder relationship management and communication skills
Confident having difficult conversations and challenging assumptions
High attention to detail & organised
Detailed planning approach to daytoday activities
Ability to work autonomously and a selfmotivator who is proactive with a positive attitude
Ability to manage multiple projects and work to tight deadlines
Methodical thinking and planning approach to problem solving
Ability to work cooperatively within diverse teams
Takes ownership of their own development

What we offer

This is a permanent role and will be based on occasion from our office in London on a hybrid basis.

As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs which includes:

Competitive Salary
Companyprovided Medical Healthcare
Generous Pension provisions
Health and Wellness benefits
Volunteering days
Life Assurance
Working in diverse teams where you can make a real impact.
Exciting and rewarding environment.
Varied work across industries

Inclusion and Diversity

We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly.

If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

About dentsu

Taking a people-cente