Customer Service Team Leader - Huddersfield, United Kingdom - Castle Employment Agency

Castle Employment Agency

Verified Company

Huddersfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you thrive in a dynamic, customer service environment? Are you passionate about coaching and leading teams towards delivering unparalleled service? We're seeking a dedicated Customer Service Team Leader to join our Huddersfield-based client to drive sales forward whilst maintaining a first-class customer service

With a competitive salary of up to £28,000 and fantastic benefits such as 33 days holiday including bank holidays and free parking onsite, this is an opportunity that can't be missed

The role of the Customer Service Team Leader involves:

Overseeing team KPIs.
Collaborating with the Internal Sales team to maximise sales opportunities.
Daily supervision and development of the Customer Service Team.
Conducting 121's with team members.
Ensuring accuracy and adherence in the order and delivery process.
Managing workload to ensure timely delivery.
Leading, coaching, and motivating the customer service team.
Proactively identifying process enhancements and implementing improvements.
Leading training initiatives for the team.
Addressing customer complaints swiftly and proactively find solutions.

What our client is looking for:

Ability to train and evaluate others effectively and be able to demonstrate leadership.
Experience in handling customer complaints.
Exceptional decisionmaking skills.
Outstanding teamwork and communication abilities.

Salary:
£25,000.00-£28,000.00 per year

Schedule: