Administrator - London, United Kingdom - Hammersmith and Fulham Foodbank

Description

Job Advert

Hammersmith and Fulham Foodbank is entering an exciting phase of development as we strive to make a positive impact in our community.

We are dedicated to providing essential support to those facing crisis, delivering foodbank sessions, offering wraparound services, and engaging with schools, businesses, and local events to promote our mission.

We have experienced a period of rapid growth in our demand and the size of our charity.

In the next 12 months, we have ambitious plans to tackle some of the wider poverty indicators that lead people to need Foodbank support.

We are looking for an Administrator to work with us in our small but busy team, to drive operational efficiency through high-quality administration, resource management, and collaborative teamwork.

The role will require you to provide exceptional customer service to our clients, manage non-food resources for our Foodbank sessions, oversee home deliveries, address enquiries, and efficiently coordinate administrative tasks on a day-to-day basis.

Key responsibilities:

• Administration and Customer Service ensure comprehensive admin support across our departments and with stakeholders externally. Use your highquality customer service skills to support our clients and their needs.
• Resource Management resource management of our nonfood resources across our sites, collaborating with staff and volunteers whilst managing inventory systems and completing required checks.
• Home Delivery Admin support our home delivery requests, liaising with relevant coordinators internally, supporting the effective organisation and delivery of resources, and supporting our volunteers to make successful home deliveries.

What you'll bring:

• Experience in dealing with a range of stakeholders and using highquality customer service skills
• Experience in effective delivery of supporting wideranging administration tasks, whilst comfortable learning and working with new and varied technology
• An adaptable and empathetic approach, using your initiative and identifying solutions to the benefit of our service and our clients
• A commitment to social justice, equity, diversity, and inclusion
• Excellent interpersonal skills, with good communication skills (both written and verbal).

Requirements:
An Enhanced Criminal Records check is required for this role.

What we'll offer:

• Permanent, fulltime hours contract
• Competitive salary
• 33 days annual leave
• Generous pension scheme
• Opportunities for professional growth
• Opportunity to work with a talented and committed team of staff and volunteers to support the needs of our community

Interviews are provisionally scheduled Monday 15th and Tuesday 16th April 2024


Location:
St Matthews Church, Wandsworth Bridge Road, SW6 2TX.

Contract:
Full time, Permanent

Salary:
£28,000 PA
Strictly no agencies, please.