Customer Service Representative - Edinburgh, United Kingdom - Channel Partners Limited
Description
Duties:
- Respond to customer inquiries in a timely and professional manner
- Provide accurate information about products and services
- Process orders, returns, and exchanges
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Analyse customer needs to recommend the most suitable solutions
Requirements:
- Proficient in English with excellent written and verbal communication skills
- Strong data entry skills with high accuracy
- Bilingual proficiency is a plus
- Ability to upsell products effectively
- Strong analytical skills to understand customer requirements
- Excellent phone etiquette and customer service skills
Job Types:
Full-time, Permanent
Pay:
From £25,640.63 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 25/05/2024
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