Repairs Planner Social Housing Administrator - Leeds, United Kingdom - RFM Building Repair Ltd

RFM Building Repair Ltd

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
RFM Group are property experts that consult, build, manage, and maintain all types of property. Our consultative approach, built on technology, delivers turnkey property services across the entire lifecycle of buildings throughout the UK.

With headquarters in Leeds and offices in London and Edinburgh, the business operates across the commercial, retail, educational, healthcare, and residential sectors.

We specialize in Construction, Facilities Management, Building Repair and Mechanical & Electrical.

The RFM team is the key to our success, employing over 250 highly experienced people, working throughout the group.

Taking a collaborative, flexible approach, our teamwork with our clients to develop ideas and find solutions that drive efficiency into the future of the business.

We are a positive and outgoing team at RFM, and that is because we have taken the trouble to recruit and train very carefully indeed.

RFM Building Repair are a subsidiary company of RFM Group and are currently looking for an experienced Scheduler to work with their Social Housing team in the Leeds office.

As a Planner for the Repairs team, you will be ensuring that works orders are processed, scheduled through the appointments system, repairs works are allocated to trade operatives, materials ordered and ensure all works are carried out with mínimal average turnaround time.

Responsibilities

First point of contact for clients, via help desk, ensuring a response provided within service levels.
Phoning residents to ensure access is gained for works and resolving scheduling conflicts.
Maintaining all tasks, including raising repairs and follow on works as well as issuing purchase orders in compliance with company procedure.
Liaising with subcontractors on attending works and completing the order.
Updating of systems and portals with project information and contract variations throughout the working day.
Production of information and minutes for meetings and assist with audits.
Support wider administration group with identified tasks to provide great customer service.

Skills and Experience

Experience in Social Housing is essential.
A good working knowledge of SOR codes (Schedule of Rates) is ideal.
Proven ability to manage subcontractors and prioritise in accordance with contractual requirements.
Good level IT skills and literacy.
The ability to scrutinise data and provide recommendations.
Proven experience of excellent customer service skills.