Mental Health Housing Manager-2 Hires- Tottenham - North London, United Kingdom - Maison Moti

Maison Moti
Maison Moti
Verified Company
North London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are hiring 2 service managers for 2 locations: Tottenham & Barnet

Closing date: 26th of May


1.


PRIMARY JOB PURPOSE:
1.1. To ensure the security, health and safety, general welfare and satisfaction of service user's placed at the project.

1.2. To facilitate service user's recovery from mental health and to enhance their quality of life and independence.

1.3. Generally, to manage all operational aspects of the project maintaining all requirements for compliance and ensuring uncompromisingly high standards.


I


DUTIES & RESPONSIBILITIES:

2.1 Service user related (Inc. prospective service users)


2.1.1 To ensure AT ALL TIMES that ALL service users' are treated in a way that respects their basic human rights and freedoms, is free from discrimination, empowering and appropriate to their individual needs and circumstances.

2.1.2 To ensure that service users' are provided with relevant information about the service, their rights and entitlements. (This includes Company Brochure, Service Specification & Service User Guide and relevant policies on procedures such as SOVA, Data Protection, Whistle blowing, Complaints, Access to Records, Fair Access and Equality & Diversity)


2.1.3 To ensure that service users' are involved in all decisions affecting them and that their wishes and views are given due consideration.


2.1.4 To promote on-going and meaningful service user consultation, feedback, participation and involvement by ensuring regular Service User Meetings, engagement in the Service User Forum, Service User Satisfaction Surveys, and via a range of other processes.

2.1.5 To ensure that service user medication is actively managed and in accordance with the company policies and procedures.


2.1.6 To be involved in and to supervise the company's Service Delivery Model (comprising assessment, support planning, key working, reporting and review) and to ensure that this is managed within the given timescales and to the required standard.


2.1.7 To ensure that all assessments and support plans actively facilitate service users' recovery from mental ill-health and promote independence and move-on planning.


2.1.8 To undertake quarterly Case Management Audits in respect of all service users, using the prescribed format ensuring a high standard of audit and information.


2.1.9 To ensure that all service users are actively engaged in activities that promotes the service objectives and encourages structure and routine to their day.

2.1.10 To facilitate a culture and ethos that supports and promotes the companies vision and values, i.e. service, transparency, independence, passion and equality.


2.1.11 To ensure that complaints from service users are given a high priority and dealt with in accordance with the company's policy and procedure.


2.1.12 To ensure that all requirements for recording and record keeping are adhered to and kept up to date (both hard copy and electronic processes).


2.2 Staff Management


2.2.1 To promote good morale amongst staff and a culture of learning, development and continuous improvement where competent staff feel valued.

2.2.2 To establish and maintain a culture and systems for performance management.


2.2.3 To undertake and maintain all staff management responsibilities, including selection and recruitment, induction, probation, supervision, appraisal, absence and disciplinary processes.

2.2.4 To issue and monitor performance against individual staff performance related pay targets as set by the Company.


2.2.5 To be responsible for managing staff cover at place of work, including the compilation, implementation and monitoring of staff rosters, arranging cover for unplanned absences and utilising company bank staff (ensuring that the staffing agency budget is only used as a last resort).


2.2.6 For purposes of payroll to be responsible for submitting an accurate record of staff hours worked ensuring that they are first checked and agreed by the staff that the records relates to and as a follow-up to deal with any queries/ errors relating to wages/ salary.

2.2.7 To maintain up to date records relating to individual staff, the staffing establishment and vacancies at the project.


2.3 Budget Management


2.3.1 To be responsible for all areas of the project budget as may be delegated and to ensure that spend is within the set restrictions and budget limits.


2.3.2 To be responsible for the management of voids at the project and to actively work to ensure that bed vacancy levels are kept to a minimum, as per set targets.

2.3.3 To maintain information on service vacancies and referrals and to update the customer database.


2.3.4 To actively participate in the referral process and initial assessment of prospective service users for the project, and for the company if required.

2.3.5 To manage petty cash, activities monies and any other financial duties that may be required.

2.3.6 To ensure sufficient supplies (such as household goods, food items, sta
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