Customer Service Advisor - Manchester, United Kingdom - SafetyCulture

SafetyCulture

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Manchester Office

At SafetyCulture, we unlock the potential of the working world. As the operational heartbeat of working teams, our mobile-first operations platform supports customers to perform checks, train staff, report issues, automate tasks and communicate fluidly.
Our mission - and your opportunity — is to help solve the challenges faced in an increasingly dispersed workforce.

We are ambitious, with a goal to have 100 million workers using our products every day. To do this we're investing in our resources and products to help create better working environments for all. We're growing fast and on the lookout for talented, self-motivated individuals who value collaboration, growth and learning.

It's all about the customer experience As a Support Analyst, you are the first contact for our customers when they need help.

Quick and efficient is the name of the game. Empathy is a must and friendly service is held to the highest standard.

Your quest is to provide excellent support while collaborating with our global teams to ensure our customer's journey is amazing.

Our Support Analysts will embody our #thinkcustomer value and use our incredible people skills and technical expertise to deliver an exceptional customer experience.

What you'll be doing

Champion the customer by becoming their voice with our product teams
Exude empathy in all customer interactions (and internal interactions too)
Prioritise quality and customer satisfaction in every interaction
Accurately follow processes when it comes to managing, troubleshooting and escalating cases
Communicate openly and honestly with global teams both in support and other departments
Ability to demonstrate SafetyCulture values (Think Customer, Open Honest Always, Better as a Team, Be Bold Bring Action)

What you'll need

A passion for delivering a great customer experience
An active listener who understands customer pain points and takes action
The ability to look for big ideas that can create value for customers
Attention to detail to determine the source of a problem and find an effective solution

Nice to have

The ability to interact with teams at SafetyCulture in varying levels of technical and nontechnical conversations
An understanding of SaaS ideally gained in a commercial environment
Familiarity with CRM tools such as Kustomer and Salesforce
Fluent in a second language

What we offer in Manchester

An award winning environment
We're UK's 4th Great Place to Work & have 3 accreditations with Best Companies UK
Equity with high growth potential, and a competitive salary.
At SafetyCulture the bar is stocked for Friday drinks and celebrations, we have a lot to celebrate
It's not just the bar that's stocked Enjoy healthy chef catered lunches daily with all breakfast, snacks and drinks provided in our play cafe.
We are located in the heart of the Northern Quarter near some of the best cafe's, restaurants, and pubs in Manchester.
We're walking on sunshine Enjoy an early mark on Fridays during our summer hours incentive.
We are a dogfriendly office. Buddy and Pippin are valued colleagues.
We know how to throw a party. From the Wolf-Pack Inn (our very own pub) to inoffice charity drives & team incentives, there are plenty of opportunities to socialise.
Our office is open and trendy, creating an environment of creativity and collaboration. It features a wall entirely made of plants, a table tennis table, and a ball pit + we have showers if you prefer to get your workout in on the way to work.
Speaking of workoutsEnjoy a subsidised ClassPass membership on us AND we offer instudio team workouts two times a week
Caring is a priority We offer an Employee Assistant program with 24/7 support along with a global culture club called unite. & groups tailored to make an impact such as a women's group.
We offer the latest Apple tech & accessories + you'll be repping SafetyCulture head to toe with all of our swag.
Got a travel bug? We can help Travel the world for our yearly hackathon, ShipIt,that brings all of our global teams together. And the opportunity to travel on our UK & EU travelling roadshows.

At SafetyCulture, we're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic

You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£27,000.00 per year

Benefits: