Customer Service Advisor - Stoke-on-Trent, United Kingdom - Uniting People

Uniting People
Uniting People
Verified Company
Stoke-on-Trent, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Advisor

Permanent

Mon - Friday

£23,400 per annum

Stoke-on-Trent - onsite


We are looking to recruit for Customer Service Advisors to provide a best in class telephony/online digital service offering to our business customers delivering 'Right First Time' approach and great customer outcomes in line with our company values.


You will hold good quality conversations with our customers, across a variety of platforms ensuring the customer is at the heart of every action taken, whilst ensuring all enquiries are handled in an efficient and customer focused way.

You will be able to provide the customer with a friendly and professional service and accurately recording content of all customer interactions for future reference on their account.


Key Responsibilities

  • Clearly communicate with customers about company policies, procedures and guidelines
  • To ensure the quality of all customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met
  • To actively listen to the customer, identify their individual needs, review customer accounts to resolve with a 'Right First Time' approach
  • To promote online account services, increase Direct Debit payments and value added services
  • To meet or exceed own objectives and Key Performance Indicators. Support the delivery of the contact centre performance targets and initiatives
  • To Identify opportunities and drive improvements and efficiencies within operational processes, with the aim to improve service delivery and the overall customer journey
  • To identify, acknowledge and record customer dissatisfaction and complaints and escalate to Team Leader if unable to resolve

Job Types:
Full-time, Permanent


Pay:
£23,400.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Experience:


  • Customer service: 1 year (required)

Work Location:
In person
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