Customer Service Coordinator - West Bridgford, United Kingdom - Scientific Laboratory Supplies

Scientific Laboratory Supplies

Verified Company

West Bridgford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity available for a
Customer Service Co-Ordinator to join our team based in
Nottingham. You will join us on a
full time, permanent basis and in return, you will receive a competitive salary.

SLS are the UK's largest independent supplier of laboratory equipment, chemicals and consumables.

Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands.

Supplying to a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.

The Customer Service Co-Ordinator Role:

Managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues you are aware of it before it becomes a problem for the customer.

Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.

Key responsibilities of our Customer Service Co-Ordinator:

Delivering second to none customer service to the customers, dealing with a wide range of day to day queries around, orders, products and returns
Communicating clearly and working closely with your Sales Manager
Build and develop strong relationships with internal stakeholders to ensure customer needs are met
Ordering processing and fulfillment for assigned customers
Processing customer returns

What we're looking for in our Customer Service Co-Ordinator:

A passionate and enthusiastic Customer Services Coordinator who enjoys problem solving and dealing with a challenge
You must thrive in a busy environment
The ability to keep calm under pressure and be able to priorities and reprioritise your day
Being able to work on your own initiative is essential as you will be largely be managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times
Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders

About Us:

With a Nottingham based Head Office, but with customers all over the UK, we are a stable and growing company who have an excellent reputation in the market.

We have proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching children affected by school closures.

We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company.

We are also proud to be a Living Wage Employer. We offer support, training and ongoing development as well as giving you further career opportunities and promotions.

We offer a competitive salary, 25 days holiday, annual profit share bonus, NEST pension contribution and onsite parking. We are accessible by Tram being based within a few minutes work of the nearest tram stop.

After you have passed your probationary period and fully trained up to do the role we offer hybrid working as an option.