Client Relationship Manager - Yate, United Kingdom - Sopra Banking Software

Sopra Banking Software

Verified Company

Yate, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

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Description

We are currently looking for a Client Relationships Manager to join our busy team in Bristol (Yate).

We offer flexible hybrid working model of 2 days in office and 3 days working from home.

All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working.

Salary:
£26,000-£28,000

Contract Type:
Full Time, Permanent

Client Relationships Manager Duties:

Improving the overall customer relationship, delivering reliable administrative support and customer service
Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
Acknowledging customers promptly and treating them in a courteous manner
Maintaining a working knowledge of each client and their business
Producing documentation after any client meetings, summarising any additional actions required, including followup calls
Communicate and represent client goals, requirements and interests internally with production and development teams
Work closely with account managers to help drive the strategic success of clients
Maintain control systems to ensure accurate representation of client health
Manage each customer's backlog, accurately set expectations and deliver to timelines
Lead client account review meetings and ensure preparation for the meetings has been completed before the meeting

Client Relationships Manager Requirements:

Excellent interpersonal skills, able to communicate with a wide range of people
Strong customer service ethic
Work well in a team setting
Reliable and ethical, respecting customers' confidentiality
Strong decisionmaking skills and the ability to take the lead
Ability to manage risk
Proactive, highly selfmotivated and organised
Flexibility as there may be travel involved
Comfortable approaching people
Good numeracy skills
Ability to understand complex technical concepts and explain these in simple terms
Able to run basic Linux commands
One to two years' experience in a customer facing, or similar, role.
We would also be interested in hearing from individuals with relevant University degrees who would like to start get firsthand experience in a customer/operational role.

Client Relationships Manager Benefits:

Hybrid working
Summer parties
Treat days in office
Social budget for each department
25 days holiday with an option to buy up to 5 more
6% pension contribution,
A buy one get one free employee share scheme,
Private medical insurance,
Critical illness cover,
A health cash plan,
We offer flexible working arrangements to all employees

About the Company:

Sopra Banking Software are proud to be an inclusive employer. At Sopra Banking Software, you can come as you are. We embrace diversity in all its forms.

We're committed to fostering a work environment that is inclusive and respectful of all differences,we value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.

All personal information will be treated as confidential according to the Equality act.

As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ's, bankruptcy and a criminal record check, however if you wish to know more aboutwhat is or is not acceptable please ask our recruitment team._