2nd Line Support Technician - Manchester, United Kingdom - Simpson Judge Ltd

Simpson Judge Ltd
Simpson Judge Ltd
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
2nd Line Support Technician - Cheadle

Looking for a career in IT Infrastructure?

Ready to take the next step?

This is a full time; permanent role within the Technical Services team of the IT department.


Working as part of a busy, multinational business you will be part of a desktop, server and network support team, building and supporting enterprise grade software systems.


You will have responsibility for 2nd line service requests to agreed resolution times; 'own' end user issues through to resolution and recognise when to escalate an issue within the team.

This role offers plenty of opportunity for progression and they arecommitted to training and developing their staff.

As such, we are looking for an individual with a real passion for technology who is keen to learn more and can demonstrate a pro-active and positive approach.

The working week is based on 40 hours across a varied shift pattern. Covering 7.30am-6pm.


Key responsibilities

  • Dealing with faults/service desk tickets in order of priority in conjunction with and as directed by other members of the IT team and the Service Desk Manager
  • General maintenance and repair of PC's hardware
  • Windows and Apple Mac Desktop and Laptop Builds
  • Application installation
  • Setup of PCs and installation of Printers on a Network
  • Creating users account within Active Directory
  • Supporting Mobile device queries
  • Setting up new telephone extensions
  • Supporting the company's security protocols
  • Liaise directly with the end users
  • Maintenance of company IT assets
  • Updating of departmental documentation
  • Possible remote site visits with other IT team members

Skills required

  • Experience working on a fastpaced service desk
  • A good understanding of Active Directory & Windows operating systems
  • An understanding of Networking principles
  • Understanding of PC hardware setup and configuration
  • Application support
  • Excellent communication skills
  • Excellent problemsolving skills
  • Proactive and resourceful
  • Passion for IT technologies
  • Desire to learn new technologies
  • Excellent communication skills
  • Excellent problemsolving skills
  • Full Driving licence
  • Team Player

Desirable skills

  • Mobile Device Management
  • Citrix
  • Mac support
  • Linux (Red Hat, Ubuntu)
  • Amazon Web Services (AWS)


  • Office 36

  • Windows 10
  • SCCM
  • Telephony systems
  • Project Experience
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