Claims Handler - Egham, United Kingdom - 4th Dimension Innovation Ltd

4th Dimension Innovation Ltd

Verified Company

Egham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join Our Team as a Customer Service Operative/Claims Handler (Hybrid Role)

Are you passionate about providing exceptional service to customers and have a keen eye for detail? We're expanding, and we need more team members for our site in Egham, Surrey.

This hybrid role requires you to work on-site two days per week once fully trained.

At 4th Dimension Innovation Ltd, we're seeking individuals who enjoy connecting with customers over the phone. Prior claims experience is not required. What we value most is your ability to deliver outstanding service to every customer you speak to. While understanding insurance terminology basics is helpful, we provide comprehensive training to support your success.

Role Overview:
As a Customer Service Operative/Claims Handler, you'll become part of our dynamic team of over 10 front-line call handlers who are always ready to help and support each other

Your responsibilities will include:

Managing customer relations.
Handling inbound and outbound calls.
Gathering customer details.
Accurately recording information on our internal claim management system.
Providing customers with claim updates.

Key Responsibilities:

Demonstrating an eager and helpful approach.
Utilizing databases for effective information management.
Maintaining a keen eye for detail.
Exhibiting excellent communication skills, both written and verbal.
Navigating a confident telephone manner.
Utilizing your previous experience in a customer service role.

About 4th Dimension Innovation Ltd & Companies:4th Dimension Innovation Ltd offers end-to-end first and third-party motorcycle claims handling services, including customer calls, logistics, motorcycle repair, engineering, and more.

We provide a wide range of insurance and assistance services to insurers, brokers, individual owners, riders, and leading motorcycle manufacturers.

Our group also includes a litigation company and a Honda motorcycle retail site.