Concierge Assistant - South West London, United Kingdom - Abbatt Property Services

Abbatt Property Services

Verified Company

South West London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Concierge Assistant - Permanent - Kensington

Salary:
£26,500 per annum

Location:
SW3, London

Hours:
rotation with a mix of early (7hrs to 15hrs), late (15hrs to 23hrs) and day (9hrs to 17hrs to 12hrs to 20hrs depending on business needs) shifts with 2 days off a week, ( Average 40 hours a week)

Our client is looking for a polished and experienced hospitality professional to provide a front of house service for a prestigious residential building in the leafy SW3 area

Job Duties:

To greet visitors to the building, open the door and assist with packages as necessary
To man the front entrance
To assist the concierge team with all errands and resident requests
To assist with luggage
To assist residents with errands such as shopping in the local area
To assist in coordinating the day to day running of the building forecourt, entrances/exits and liaising between visitors, owners/residents to ensure all relevant information is communicated correctly and efficiently
To ensure that all callers to the building are properly greeted, opening doors
To assist in ensuring the duty rota and hand over book are kept up to date and document all relevant information to ensure a smooth and professional hand over between shifts
To have excellent knowledge and familiarisation with the entire building, development reception area and all equipment used on the estate, reception and procedures
To have excellent knowledge of the external environment in order to provide directions and transport advice
To ensure the public areas are kept clean and tidy at all times and that staff working areas, rest rooms etc. are also clean and tidy. Carry out regular patrols of all communal areas and document/report any issues
To report for duty punctually, wearing the correct uniform and name badge at all times and to maintain the highest standards of personal hygiene
To ensure that any requests from the tenant/owners are dealt with in the correct manner
To assist in ensuring that the reception is manned at all times
Have front of house experience within residential buildings or 4* and 5* hotels
Have a high end retail background
Be keen to develop a career path
Be extremely well presented with excellent spoken English
Be used to delivering superb customer service