Income Officer - Weston-super-Mare
Only for registered members Weston-super-Mare, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
We're seeking a proactive and detail-oriented Income Officer to join the Collections & Recovery Team in Weston (2 days a month in office). This is a fantastic opportunity to work in a fast-paced setting where your expertise will help drive financial stability and support community services.
Responsibilities
- Oversee aged debt ledgers and ensure timely recovery across multiple debt types.
- Handle correspondence via phone, email, and post-including sensitive cases involving vulnerable individuals and estate representatives.
- Initiate outbound calls to arrange payments and promote Direct Debit solutions.
- Liaise with external support services, debt collection agencies, and legal teams when necessary.
- Prepare documentation and recommendations for debt write-offs.
- Maintain accurate records.
- Ensure all actions meet service level agreements and audit standards.
Job description
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