Aftersales Coordinator - Southampton, United Kingdom - Pascoe International Ltd

Description

Pascoe International, an award-winning supplier of semi-custom and full custom superyacht tenders, is seeking a Aftersales Coordinator to join the growing team.

With an international client base and an excellent reputation, the company has grown steadily throughout its history.


Responsibilities as our Aftersales Coordinator will include:

• Managing incoming calls on the main number, transferring to other staff and taking messages
• acting as 'gate keeper' fielding cold calls (particularly sales calls)
• Manage incoming aftersales enquiries, responding to client requests for support.
• Coordinate both onsite and offsite works, tracking and reporting on costs, planning logistics and liaising with clients.
• Plan works in collaboration with the Production team, allocating labour, estimating work content, and creating quotations.
• Collating, creating (in Sage) and sending Aftersales quotes for service, warranty, and repair jobs, liaising with the clients over costs and triggering the organising of logistics.
• Arranging all travel bookings and logistics for Aftersales visits (warranty, service, and repair). Inclusive of transfers, flights, ferries, trains, parking, hire cars, hotels, visas, security clearance at destination, etc.
• Raising (in Sage) Aftersales Proformas and invoices, sending them to the clients and chasing payments
• Taking credit card payments for orders, recording payments, and sending proof of payment to clients.
• Tracking and logging after sales works
• Manage warranty provision, ensuring 3rdparty support and credits are sourced as required.
• Feedback any reoccurring failures or concerns to the Production and Design teams
• Have a constructive input on the ongoing promotion and expansion of aftersales provision.
• On the job problem solving, often working under tight timescales
• Raising of postvisit reports and recommended future work lists.

Qualifications, Skills & Experience we're looking for in our Aftersales Coordinator:

• Experience working in a client facing role.
• Knowledge within the marine sector
• Experience in sales
• Computer literate with Microsoft Office
• Experience negotiating, pricing, and quoting works.

Desired Skills:

• Operational, construction or management experience with small vessels, ideally power boats
• Understanding of the superyacht market
• Experience with Sage 200
• Exposure to customs processing

In return Pascoe offer:

• Training and development
• Private Pension
• Life Insurance and Critical Illness cover
• 25 days holiday plus bank holidays
• New waterfront offices (with access to company paddleboards)
• Optional remote working every Friday following successful completion of probationary period.

Working hours are 40 hours per week.
Monday - Thursday 08:00 - 17:30

Friday 08:00 - 15:00


Salary:
£27,000.00 per year


Benefits:

• Company pension
• Health & wellbeing programme
• Life insurance
• Onsite parking

Schedule:

• Monday to Friday

Work Location:
In person