Guest Experience Supervisor Rooms Controller - London, United Kingdom - Marriott International, Inc
Description
Job Number
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
***
Explore our very big world.
We are looking for a passionate Guest Experience Supervisor (Rooms Controller) to join our wonderful team at London Marriott Hotel Regents Park.
The impact you'll make
First impressions are everything. And you'll set the tone for every guest's stay.
With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.
Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.What you'll do
- Process guest checkins, assigning rooms and activating room keys
- Coordinate with Housekeeping to track readiness of rooms for checkin and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process checkouts and resolving any disputed charges
- Process payments and room charges, as well as cashing guests' personal and traveller's cheques
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
What we're looking for
- A warm, peopleoriented demeanor
- A teamfirst attitude
- Positive outlook and outgoing personality
- Flexibility, problemsolving skills and multitasking ability
- The ability to stand, sit or walk for extended periods of time across a work shift
Perks you deserve
We'll support you in and out of the workplace by offering:
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
You're welcomed here
Our highest priority is making you feel as welcome as our guests.
We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
LONDON MARRIOTT REGENTS PARK
London Marriott Hotel Regents Park offers everything you need to experience England's capital city in style.
Ideally situated in Northwest London, just steps from Regent's Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service.
Bring your style and your spirit, we'll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow.- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holisticMore jobs from Marriott International, Inc
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