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General Clerical Administrator - Rotherham, United Kingdom - Pearson

Pearson

Verified Company

Rotherham, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Company
We are the world's leading learning company with more than 20,500 employees operating in 70 countries.

We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale.

We believe that wherever learning flourishes so do people. We're committed to a world that's always learning and to our talented team who makes it all possible.

From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better.

By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve._

The Role

To manage the deployment of our examiners, moderators, and verifiers, known as Assessment Associates (AAs), to assessment roles in a given area.

To be responsible for ensuring that sufficient AAs are contracted to meet target requirements for all areas that the Contract & Allocations Co-ordinator is responsible.

Key Accountabilities

Taking responsibility for a given area from across the range, to manage and facilitate the contracting, deployment, and allocation of AAs for each period of work, in line with forecast requirements and to tight deadlines.
To assess requirements and despatch sufficient contracts to ensure full coverage of the area is achieved by the target date, following up nonreplies and 'toppingup' to cover AA withdrawals.
To build a collaborative relationship with each of the stakeholders in that designated area of responsibility.
To lead, and work with, the seasonally contracted Deployment workforce to meet KPIs and deadlines.
There may also be a requirement to become involved in a specialised area, such as the deployment of visiting examiners for Drama, PE, and Modern Foreign Languages, or the deployment of nonAA activity to serve other Pearson projects and ventures.
To maintain a customer service focus on the relevant AA group, managing the relationship from the list of available examiners through to standardisation, and restandardisation if required. This will involve responsibility for maintaining and updating records using different database systems and responding to queries, both directly and via the Customer Relationship Management system.
Proficiency needs to be established with various systems including Gateway, iSeries, and Business Objects to ensure that all information is correct and up to date so that the interface with other interdependent systems is secure.
Assisting with additional or ad hoc contracting during busy times or to cover during absence.
Assisting colleagues within the Deployment team with their workload during peak times.
Liaison will be required with other areas of the business in order to achieve business objectives.

Key Challenges

The Person

The successful applicant will have experience working in a busy office environment and will be able to demonstrate:
An ability to work effectively to tight timescales (Essential)
A commitment to delivering against KPI's and broader business objectives (Essential)
A keen attention to detail (Essential)
Experience of working in constantly changing environment and ability to multitask. (Essential).
Experience of dealing with confidential Information (Essential)
A willingness to support colleagues (Essential)
An understanding of the Education Sector (Desirable)

I.T Literacy

Intermediate MS Word and MS Excel, MS Outlook, and MS PowerPoint (Essential)
Use of databases (Desirable)

Working Pattern

Standard 37.5 hours a week, office hours, Monday - Friday but will be required to be flexible during busy periods including the possibility of working at weekends occasionally.

Overtime may be paid or offered as time off in lieu.

What can we offer you

Here at Pearson we also offer a great package and a fantastic range of benefits that you would expect to receive in a global organisation.

Including 25 Days annual leave, this increases by 1 each year up to 30 days with the option to buy and sell up to 5 days per year on t