Market Specialist - Glasgow, United Kingdom - Whyte & Mackay

Whyte & Mackay

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Job Title:
Market Specialist (Customer Operations) - Part Time

Function:
Customer Operations, Supply Chain

Location:
Whyte and Mackay, St Vincent Plaza, 319 St Vincent Street, Glasgow, G2 5RG

Contract:
Permanent / Part Time -
19.

5 hours per week:

Monday to Tuesday 08:3017:00, Wednesday 08:3013:00 (specific days and hours are open to discussion). Hybrid 1 day in office.

Who we are:

Born in Glasgow, made in Scotland and enjoyed around the world.

Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin.

Our mission is to be a driving force in whisky, renowned for building brands that stand-out. Enabled by our brilliant community of 700 colleagues, reaching across 16 countries and counting.

We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community.

Ready to hear more?

What the opportunity looks like:

The Market Specialist role is an operational customer service role responsible for ensuring that all aspects of customer orders are processed in a timely and accurate manner.

Through your organisational and relationship building skills you will deliver excellent customer service and engage effectively with both internal stakeholders and customer whilst embodying our company values.

To accomplish this you will be enthusiastic, adaptable and customer focused, with excellent communication skills to drive and deliver excellent customer service in a fast paced, changing environment.

You will be comfortable to challenge the status quo, look for improvement opportunities and be driven to deliver excellence in this critical operational role through a value-added approach to customer service.

Act as the central point of contact for a set of allocated accounts.
Monitoring of orders from account set up and point of order receipt until postdelivery, ensuring all required elements are in place to facilitate dispatch.
Completion of appropriate documentation in line with country and HMRC legislative requirements.
Liaise with internal functions across the Supply Chain including Production, Warehousing and Demand Planning as required, with respect to availability of orders for production / dispatch.
Build strong relationships with customers through excellent communication, ensuring all aspects of order fulfilment are supported.

Skills and experience that will help you be a success:

For this role we're looking for:

Previous experience within a Customer Operations / Customer Service role preferably within manufacturing or supply chain environment.
A strong track record of providing a high level of customer service and administration, consistently delivering accurate and professional levels of support to the wider business.

Why join us:

We offer a pro-rated competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies.

**Come and Join the Whyte and Mackay Community.