County Telephone Assessor - Leicester, United Kingdom - Citizens Advice LeicesterShire

Citizens Advice LeicesterShire
Citizens Advice LeicesterShire
Verified Company
Leicester, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

County Telephone Assessor - 2 posts available

Salary:
Scale - 6 starting salary £23,500 per annum


Hours: 20 hours per week over 3 days


Base location:
Hybrid - England or Wales home working with the ability to attend one of our local branch offices if required


Employment type:
Permanent


Purpose of Role:


Do you have an excellent telephone manner, keen active listening skills and enjoy research and helping people? If so, we have two part time, hybrid remote, permanent positions (2 x 20 hours over 3 days) available in our friendly team of paid staff and volunteers.

Using our call management system you will be the first point of contact for our clients seeking advice.

You will explore their issues, give out assisted information, signpost to external organisations, refer internally and organise appointments for those who need them.


This job is primarily home based, but there is an option to work from one of our County branches if you wish and there will be an occasional requirement to attend team meetings and training in a County office - prior notice will be given.

For full details please refer to the
job description.

Qualifications/Skills Required
Remote communication skills are really important for this role, with research and IT skills coming a close second.

You will need to be friendly and approachable, comfortable to set clear boundaries with clients and confident in managing conversations to get the information that you need quickly.

For full details please refer to the
person specification.

Planned date(s) for interviews: Thursday July 13th

County Telephone Assessor Application Form

  • Citizens Advice LeicesterShire is an equal opportunities employer_
    County Adviser

Salary:
Scale starting salary £24,294 with 6% employer pension contribution


Hours: 37 hours per week


Base location:
Main base TBC with travel across Leicestershire to branches and community venues with occasional home working


Employment type:
Permanent


Purpose of Role:


We are looking for a confident and outgoing problem-solver who is happy to follow a process and enjoys research and helping people.

If this sounds like you, we would like you to join us to play a key role in delivering a high quality advice service to the people of Leicestershire.


Working alongside a team of paid staff and volunteers you will deliver advice appointments and community advice sessions at branch and community locations across the County, with regular opportunities to deliver remote advice from home if you wish.

For full details please refer to the
job description.

Qualifications/Skills Required
Communication skills are really important for this role, with research and IT skills coming a close second. You will need to be friendly and approachable, and comfortable to set clear boundaries with clients.

For full details please refer to the
person specification.

Planned date(s) for interviews: Wednesday July 12th 2023

County Adviser Application Form

  • Citizens Advice LeicesterShire is an equal opportunities employer_

Job Types:
Part-time, Permanent

Part-time hours: 20 per week


Salary:
From £23,500.00 per year


Work Location:
Hybrid remote in Leicester
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