Data Officer - London, United Kingdom - FareShare

FareShare

Verified Company

London, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Data Officer

Reporting to:
Data Systems Manager

Location:
London / Flexible

Hours:
Full-time (35 hrs per week)

Contract:
Permanent

Salary:
£30,000

About FareShare
FareShare is the UK's national network of charitable food redistributors, made up of 18 independent organisations.

Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people's lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than three million tones of food go to waste in the UK, enough for 7 billion meals.

Meanwhile, the cost of living crisis is driving millions in to food insecurity. FareShare has a plan to help tackle the cost of living crisis using England's surplus food.

We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement.

As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

The role

Within this exciting new role, the postholder will play an integral part of the success of the newly formed Fundraising Operations team.

This is an opportunity for someone that, with the right support, works to help implement and develop our new SalesForce database, creating robust procedures for importing, data integrity and compliance across Fundraising.

We have a dynamic Fundraising team and have seen incredible growth in support across income streams.

At the same time, the organisation is passionate and committed to keep increasing our activities so that more food can reach the 10,000 charities and community groups nationwide we support.

To meet this ambition, we need robust processes that work at increased scale and enable colleagues across new income streams to realise their plans.

The role will work to support the wider fundraising team to develop and achieve our fundraising strategy by accurately processing & facilitating multiple data streams via SalesForce.

You will have the knowledge and experience to deliver & enhance a streamlined & robust import schedule & be able to confidently help shape newly emerging data strategies, all the while delivering a high standard of compliance.

Main areas of responsibility

Manage all fundraising data imports in a timely manner including those from third party suppliers with a high degree of accuracy, including their reconciliation from their source.
Work closely with the Fundraising team to support their activity, for example setting up new internal processes from new events or via different mechanisms, mapping data flows, and working with stakeholders across the organisation to ensure all new data processing activities are robust.
Be responsible for the maintenance & integrity of Fundraising data on Salesforce through regular housekeeping & data cleaning procedures.
Provide accurate data selections using Salesforce in accordance with the wider Fundraising teams' requirements, whilst maintaining compliance and within agreed deadlines.
Provide Salesforce training and write comprehensive user guides where necessary, including for new starters within Fundraising.
Develop & improve data quality & efficiency, whilst adhering to best practice.
Develop and support processes for all teams handling personal data, ensuring all data processing activities are compliant in line with data privacy legislation.
Develop, generate, & improve reports and dashboards from Salesforce, as requested.
Create accurate exports to help data analysis across the Fundraising team.
Proactively identify any data sources missing from our CRM, aiming to ensure that all supporter data is captured for a 360degree view.
Support with the set up & onboarding of any new data streams being processed onto Salesforce.
Work in collaboration with the Data Systems Manager to review data management processes to ensure maximum accuracy & transparency.
Provide an excellent service to internal & external stakeholders.
Work within set SLAs & standards for all services provided.
Understand and respond to data questions and queries from external and internal stakeholders.
Assist the Data Systems Manager and Senior Data & Supporter Services Manager, as appropriate.

Person Specification

Essential

Experience of using Salesforce to process & manage a wide range of data, including importing.
Experience of collecting, collating & analysis of data.
Experience of creating automated reports
Ability to work under pressure and meet deadlines
Good numeracy skills with excellent analytical skills to interrogate data
Proficiency in MS Office, including Excel
Resourceful thinker with initiative
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