HR Advisor- Senior Associate - Birmingham, United Kingdom - EY

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Role description:
HR Advisor

Reporting to:
HR Manager

Location:
Birmingham/hybrid role (min 1 day in the office ideally Wednesday)
Talent Shared Services provides the most effective and efficient solution for Talent's strategic and operational needs.

We leverage our global strength and scalability to drive the HR related technology, projects and processes that allow EY to deliver against the changing requirements within our Talent organization to enable success.

Talent Shared Services offers key services to EY's Talent teams (global, area, region and country) within the business and delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.

The opportunity
In this role you will play an important part in the HR team.

You're likely to spend most of your time offering high quality Employee Relations advice and guidance to Managers on issues and concerns relating to Absence, Performance Management, Disciplinary and Grievance.

Your key responsibilities
Provide high quality ER advice and coaching on a wide range of HR queries including performance management, stress management, absence management, grievance management, conduct issues, disability adjustments and safeguarding matters

Actively manage and prioritise case load effectively and in a timely manner in line with best practice, EY policy and SLAs.

Escalate complex queries to the HR Manager to agree course of action. Build and maintain recognised levels of 'excellent' customer service

Commit to own personal development and maintain own continuous professional development to ensure advice given follows current employment law principles and EY policy and practice

Ensure compliance with the Data Protection Act at all times

Record case updates in relevant HR systems in a timely and accurate manner and tracking through to closure/client resolution

Manage business relationships and work closely with Employee Relations team

Stay up to date on process change and ensure advise is consistent and correct at all times

Contribute to wider HR projects and initiatives

Skills and attributes for success

To qualify for the role, in addition to the above, you must have;

Previous experience within a service delivery environment including management of customer relationships in a front line role particularly providing advice by telephone
Excellent interpersonal skills for customer liaison and the ability to establish and manage strong client relationships
Knowledge of operational HR systems
Degree level or equivalent
CIPD or studying towards would be preferable

What we look for
We are looking for a driven high energy individual with excellent employee relations case management skills.

If you are a true team player, who commits to own personal development and flexibly supports other team members in response to work volumes, the role is perfect for you.

What working at EY Offers
We offer a competitive remuneration package where you'll be rewarded for your individual and team performance.

Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well - being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer:

Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements.

We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.