Trade Counter Sales Assistant - Chorley, United Kingdom - Plumbase

Plumbase

Verified Company

Chorley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role is to actively work as part of a team to provide our customers with a knowledgeable, friendly and dependable service whilst optimising branch sales and profit.

Covering all areas of the branch where needed including administration,sales counter, showroom, warehouse and yard (where applicable).

General/Administration:

Support all colleagues in working as one team to ensure the branch operates efficiently and effectively.
Ensure that company policies are followed at all times.
Act as an advocate for the Plumbase brand.
Liaise with suppliers where necessary.
Actively identify own training needs.
Actively safeguard against theft of company goods or property by being security conscious at all times.
Complete administration duties as assigned.
Prepared to fully support the branch at the yearly stocktake.
Willing to be flexible in duties undertaken.
Perform any other duties as may be deemed necessary or as may be required.
Able to handle the heavy lifting requirements of the role.

Sales/Trade Counter

Build rapport with customers through excellent customer service, understanding their requirements and ensuring that the correct products are supplied; as a result, securing the most profitable quotes and ongoing business.
Use product knowledge to identify sales opportunities, offering advice and solutions to customers, therefore maximising profitable sales.
Process orders and payments in a timely manner.
Always look for opportunities to enhance the sales and customer experience through continuous improvement.
Maintain a clean, tidy and well merchandised counter area in line with company standards and ensuring a tidy working environment at all times; both at the front and back of the branch in line with health and safety guidelines.

Warehouse/Yard

To provide an efficient, timely and dependable delivery service.
Be responsible for ensuring orders are correctly loaded onto the delivery vehicle in line with health and safety procedures; and proper documentation is completed prior to departure in order for the goods to be tracked.
Receive and check off deliveries to the branch, highlighting any anomalies and ensuring correct, secure and timely storage of all deliveries in line with health and safety guidelines.
Ensure that the warehouse is kept tidy at all times, that stock is clearly identifiable and that low stock levels are highlighted to the branch management.
Ensure that the forklift/van/lorry is used, driven and maintained in an appropriate and courteous manner in line with legislation, health and safety guidelines and company policy.
Report any vehicle defects immediately to the Management Team.
Experience of working in a sales and/or customer service environment.
Strong customer service skills and able to build rapport.
Enthusiastic, flexible, resilient attitude with a willingness to undertake a variety of tasks.
Able to deal with constantly changing priorities.
Able to work on own initiative, with a "can do" positive outlook even when under pressure.
Excellent communication and team working skills.
To be tidy and organised with an eye for detail.
Confident interacting in person and over the phone.
A positive can do attitude and able to selfmotivate.
Experience of working in a Merchants.
Forklift Licence preferred but not essential.