Client Services Officer - Barnsley, United Kingdom - Barnsley Business & Innovation Centre Ltd t/a The Business Village

Description

JOB DESCRIPTION

CLIENT SERVICES OFFICER (WILTHORPE)

Daily Reporting to:
Senior Administrator


Overall Responsibility to:
Operations Manager


Aims:

• To ensure that the reception/switchboard service to The Business Village tenants, visitors and staff is maintained professionally and in line with The Business Village Customer Service Standards.
• To assist in providing an efficient and effective admin support service to The Business Village tenants and management team to ensure quality project support and client services are maintained.

Skills Required:

• Excellent communication skills, both written and oral
• Previous reception experience essential
• Previous clerical/admin experience essential
• Excellent Customer Service Skills
• Experience of working with CRM and management information systems

Main Responsibilities and Duties:

• To promote excellent customer service throughout the centre in line with The Business Village Customer Service Standards.
• To provide an effective and professional reception/switchboard service to The Business Village tenants, staff and visitors and ensure that the reception area consistently conveys a professional image, in line with The Business Village Customer Service Standards
• To provide an efficient and effective support service to The Business Village tenants and management team
• To ensure that deadlines are met, and order of work priority is maintained.
• Responsible for accurate recording and maintenance of The Business Village tenant, suppliers and intermediary information on all CRM and internal management information systems.
• Responsible for taking room hire bookings, and to ensure the smooth running of The Business Village meeting room hire and associated facilities, ie: refreshments and catering.
• Responsible for The Business Village incoming/outgoing postal service and to ensure an efficient service is consistently maintained with good knowledge of the services Royal Mail offer.
• To maintain accurate records of services provided to The Business Village tenants and external clients for recharging purposes and providing monthly recharge information to the Management Accountant.
• To order stationery and consumables where required, ensuring stocks are maintained at adequate levels.
• To continually promote Central Services to The Business Village tenants and other appropriate potential users.
• To monitor customer satisfaction and overall awareness of Central Services.
• To assist the Senior Administrator in the efficient operation and development of Central Services.
• To perform other duties as may be required from time to time and are commensurate with the position.

Working Hours:

• 37.5 hours per week
• 8.30am 5.00pm, 5 days per week (Monday to Friday) with one hour for lunch

Job Types:
Full-time, Permanent


Salary:
£21,255.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Staff are protected by a perspex screen on reception. Masks, gloves and anti bacterial sanitiser are also available as required.


Ability to commute/relocate:

• Barnsley, S75 1JL: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

- reception/admin: 2 years (required)


Work Location:
In person

Application deadline: 25/06/2023


Reference ID:
CSO/Jun23