Customer Service - Manchester, United Kingdom - POOLE CAP STORE LIMITED
POOLE CAP STORE LIMITED
Manchester, United Kingdom
Verified Company
2 weeks ago
Description
'''Duties'''- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Maintain accurate and detailed customer records through data entry
- Analyze customer feedback and provide suggestions for improvement
- Communicate effectively with customers to ensure a positive experience
- Handle customer complaints and provide appropriate solutions or escalate to management if necessary
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong data entry skills with attention to detail
- Multilingual abilities are a plus
Job Types:
Full-time, Part-time
Salary:
£20,109.00-£21,741.00 per year
Expected hours:
No less than 15 per week
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Manchester (required)
Work Location:
In person
