Services Support and Mobilisation Officer - Burton-On-Trent, United Kingdom - Burton and District Mind

Description

Burton & District Mind is a well-established Mental Health charity with its head office based in Burton on Trent. We have been providing support for 30 years within Burton and surrounding local districts.

Burton & District Mind has experienced an exciting and rapid period of growth and expansion of its services and geographical area of benefit over the last 3 years.

We now need to strengthen the management structures within the organisation with the development of this new post.


Main terms

Number of roles:

One role employed by Burton and District Mind


Contract:

37.5 hours per week, to be worked flexibly between Monday to Friday, between 9am and 5pm, depending on business need.

Occasional evenings & weekend working by arrangement.
No job shares or part time working will be available for this role.


Salary:
£28,625.


Responsible to:
Chief Officer, Burton & District Mind.


Responsible for:
Community project staff and volunteers.


Based at:

Burton & District Mind with some hybrid working and working from other locations as the need arises.


Annual leave: 24 days plus statutory holidays + length of service leave.


Pension:
Pension scheme available


Travel:

Must have full driving licence and access to a car for travel for which reimbursement of out-of-pocket expenses is available.

Key functions of post

(Please note that this is a new post, and these functions may evolve as the service is implemented. This will be done in consultation with the appointed person).

• To support the internal structures of the organisation.
• To be responsible for mobilisation of new services and projects across East Staffordshire, Burntwood, Lichfield and Tamworth.
• Be responsible for ongoing support for new and existing projects and services, implementing change and transformation as required to ensure key initiatives are achieved and delivered.
• To deputise for Team Leaders as required providing line management including one to one supervision for up to 7 employees.
• To lead on Equality and Diversity within B&D Mind Services to inform TOM's reporting.
• To lead on volunteer programme, its design implementation, monitoring, and supervision.
• To provide a warm welcome to visitors to our services and basic mental health support and to signpost to appropriate services and projects as required.
• To build and maintain positive relationships with colleagues, stakeholders, healthcare providers, charities and other agencies that contribute to the wellbeing of people with mental health problems.
• To maintain up to date knowledge and expertise in respect of key legislation and policy relevant to community services.
• To uphold all policies of B&D Mind, to contribute to the further development of policies and procedures as services develop, ensure that corporate aims, objectives, and values of the organisation are upheld.
• To undergo any training relevant to the role either internally or externally, including induction by Burton and District Mind.
• To uphold data protection, professional standards and safeguarding policies and report illegal activity as required and informed by training and policy.
• To attend regular one to one supervision with the appointed line manager reporting on all areas of responsibility.
• To contribute to internal and external communication, this may involve use of your image.
• Undertake any other duties as delegated, which are deemed appropriate within the pay scale and responsibilities of the post and following consultation.

Person Specification

Qualifying Criteria

• Enhanced DBS, with no offenses listed for a minimum of 12 months.
• Two (2) references outlining ability to work with vulnerable people.
• Clean driving licence, use of a car and knowledge of Staffordshire's transport links.

Experience & Qualifications

• Educated at 'A' level Standards (or equivalent) as minimum.
• Understand and speak English - GCSE (or equivalent) in English.
• CRM databases, ICT at min Lv2 and experience of working with MS Office and Excel.

Knowledge

• Understanding of the local safeguarding policy and processes.
• Understanding of services and community assets available to participants in Staffordshire and ability to build trusted partnerships with external providers.

Qualities

• Ability to develop community assets, considering person centred care and maintain professional conduct whilst supporting people with severe mental health problems, with complex needs and demonstrating difficult behaviour.
• Ability to support others to keep accurate work records.
• Ability to identify concerning and/or illegal behaviour and/or abuse, and able to report this in a sensitive manner to the appropriate team or officer.
• Ability to reflect and respond positively to constructive criticism during one-to-one supervision and team peer sessions.

Skills

• Negotiation and communication skills, and willingness to presen