Service Administrator - Daventry, United Kingdom - Air Ability Limited

Description

The Company
Air Ability Limited specialise in the design, sale, installation and service of commercial heating and air conditioning products. Our customers range from blue chip national organisations to smaller office, warehouse and retail sites. Our installation projects range in value from £1,000 to £150,000


Job Summary

In more detail:

• Manage our service contract portfolio via our service management system
• Schedule our service engineers to customers premises
• Ensure all equipment is ordered and paperwork is correctly for each job
• Receive calls from customers regarding their service jobs and breakdowns
• Process all commissioning and service engineers reports
• Prepare quotations for all breakdowns and repairs
• Order and monitor the use of all hire equipment ensuring speedy and efficient 'offhiring' and return.
• Ensure that all administration, filing etc is kept up to date daily
• Report any call backs/breakdowns for analysis
• Ensure all invoicing paperwork is processed through to accounts speedily
• Produce Health & Safety Documentation, including Risk Assessments and Method Statements
• General office duties including, filing, phones, workwear, stationery etc

- be an excellent administrator
- have a confident, enthusiastic, positive telephone manner
- have the ability to cajole, encourage and motivate engineers to achieve his/her objectives
- multi-task as second nature
- have an aptitude for the technical nature of our business
- be constantly looking at the detail to ensure everything is done
- be fastidious regarding recording of conversations and plans made
- have the patience of a saint coupled with a great sense of humour


Summary
This is a busy role, dealing with engineers, customers and suppliers constantly.


Qualifications and Skills
Experienced and competent in all standard Microsoft Office, including Excel.

You will also be able to demonstrate previous experience in working in a busy office environment. Must have good England geographic knowledge as scheduling throughout the England.


Job Types:
Full-time, Permanent


Salary:
£23,000.00-£25,000.00 per year


Benefits:

• Company pension

Schedule:

• 8 hour shift

Work Location:
In person