Caseworker Assistant - Fareham, United Kingdom - Connect2Hampshire

Connect2Hampshire

Verified Company

Fareham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Caseworker Assistant
Fareham/Hybrid
Monday - Friday
£ £13.68 per hour

The Adults Health and Care team are recruiting for a Caseworker Assistant to assist with admin and business tasks across the team.

Tasks and responsibilities:

Respond to telephone and online referral of Safeguarding Concerns.
Identify individuals' level of needs and support available, involving them as fully as possible to support Making Safeguarding Personal
Adopt the strengthsbased approach in all role responsibilities
Develop and maintain specialist knowledge in relation to needs and resources in order to support Adult Social Work, Mental Health, Learning Disability, Sensory Service and Occupational Therapy.
Writing up concise reports on client's files to effectively communicate to Front line staff such as Social Workers
Follow up calls to confirm clients have received best possible service available to them?
Record Compliments and complaints as per HCC policies
Continuously seek and communicate Business Improvements
Maintain excellent working relationships with all colleagues at all levels
Provide and receive feedback for development
Being available to the customer at the correct shift times, unless agreed otherwise.
Attending all training in a positive manner to ensure knowledge is kept up to date and taking responsibility to proactively keep selfinformed of relevant policies and legislation. Show flexibility and adaptability to changing processes and cultures.
When making decisions show an understanding of the legal frameworks and financial implications and risks that the decision will have.
Working to support Adult Services employees and management to deliver on the service level agreement

Types of contacts and queries received in MASH will be:

A knowledge of wider Adults Health and Care Business in the following areas is required:

Finance questions

Paying for Care, Direct Payments Deferred Payments, Self-Funding Capital Depletes, Financial Eligibility Questions.
Provide information and signpost Care Choice Telecare, Pendant Alarms, Meals on Wheels
Going into and Coming out of Hospital
Sensory Services Enquiries, Screenings and Equipment advice
Palliative Care
Mental Health

Reablement

Working conditions:

Continuous use of headsets and use of Computer screens
Resilience required as you can sometimes deal with complex and often challenging queries with clients of various level of needs
Working as part of a team with a focus on development and continuous improvement
Direct contact with the public and professionals new customers, existing service users and partners/stakeholders
Hybrid working combination of office based and home working
Desk based
High level of exposure to computer screens due to the nature of work