Health Records Coordinator - Liverpool, United Kingdom - Alder Hey Children's NHS Foundation Trust

Alder Hey Children's NHS Foundation Trust
Alder Hey Children's NHS Foundation Trust
Verified Company
Liverpool, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Under the Integrated Digital (I-Digital) service model, the post holder will take a pivotal and lead role for the leadership and management of the health records team and operational processes for the Liverpool Heart and Chest Hospital (LHCH) scanning bureau, working in conjunction with digital colleagues and organisational stakeholders.


The role will offer the opportunity for hybrid working to support a balance of on-site presence, leadership, and agile working following prior agreement with line manager, ensuring the needs of the service are met and prioritised.

The role will require visibility and attendance across both Alder Hey and LHCH sites as and when required in support of the wider service model and to support colleagues and processes across the information governance and heath records functions.


The post holder will be responsible for leading the Health Records Team at LHCH including process oversight, audits of quality and performance, compliance with standard operating procedures and key performance indicators, appraisal and destruction of records, oversight of off site storage inventory, and ensuring team workflow and management of systems is maintained and optimised to provide an efficient and effective service.


A key element of the role is to provide daily leadership, support, training, advice, and guidance on all matters relating to health records and digitisation processes, and ensure the Trust is compliant with statutory and legal obligations.

The post holder will be required to ensure compliance with processes, recording of activity, providing regular reports to senior leadership, and support process redesign to ensure optimal efficiency and safety.


Alder Hey has been officially accredited as a HIMSS Stage 7 hospital and is now working through a strategy refresh.

Alongside this the Trust are upgrading their Electronic Patient Record (Meditech) to the latest version available, maximising our investment in core clinical systems to ensure our staff have the best tools available when providing patient care.


We pledge to use digital to ensure that we are safer and deliver the best possible care at every step, for our staff we pledge their working day will be made better by delivery of a digital infrastructure that is based around their day to day needs.


  • Provide visible, supportive, engaging leadership and line management for the LHCH Health Records Team including recruitment, management of annual leave, sickness absence, appraisals, capability and performance, objective setting, personal development plans, support, and guidance.
  • Work on their own initiative in delivery of set objectives, working within departmental procedures, taking advice and direction from senior I-Digital colleagues as required.
  • Take a lead role in change and the development of the service in line with digital strategy and wider organisational plans.
  • Delivery and monitoring of Health Records Scanning Bureau process compliance including routine reporting to senior leadership on scanning activities and KPI's.
  • Ensure regular team meetings to provide visibility and oversight of team processes and departmental activities.
  • Support the development, implementation and maintenance of policies, standard operating procedures, and organisational processes, ensuring processes within the Health Records Policy are embedded through the Trust.
  • Support process changes within immediate team and wider department to ensure the service continues to deliver sustainable performance improvement and to comply with legislative and statutory requirements for Health Records.
  • Oversight of team workload and prioritisation of tasks to ensure all tasks required of the team are completed and managed accordingly.
  • Lead the investigation and review process for incidents reported via Trust incident reporting processes in area of responsibility, ensuring investigation and organisational learning and guidance to reduce risk and likelihood of further incidents, ensuring escalation as appropriate to line manager or head of service.
  • Lead responsible to ensure Health Records related risks on the Trust risk register are reviewed regularly and action plans updated to reduce risks.
  • Work with digital systems teams to enhance system workflows to become more efficient and where possible provide automation of processes to reduce risk.
  • Ensure oversight and management of departmental supplies, maintenance of equipment, and routine servicing of equipment ensuring records of servicing are maintained.
  • Contribute to the development and production of training and communications materials, training needs analysis and skills matrix, supporting local training as required for team competency.
  • Be proactive in establishing opportunities to enhance quality, efficiency, productivity, and safety, working with I-Digital and Trust colleagues to reduce paper output.
  • Develop and cascade training and awareness communications m
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