National Peer Support Coordinator - London, United Kingdom - Tackle Prostate Cancer

Description

Job description


Tackle's Peer-to-Peer Support Service:

Our Peer Support Service provides support to our 100 local member groups through

education, resources, small grants, and networking opportunities. This includes

delivering an annual national conference, monthly group leaders networking, peer to

peer coaching sessions, equality, diversity and inclusion training to name a few.


About the role
With the expansion of our peer support service, we are looking for a National Peer

Support Coordinator to work with our National Support Development Manager and

Board of Trustees to deliver an exceptional peer support service for our members

across the UK.

We are seeking a confident and hardworking individual with experience in the charity

sector and, ideally peer support. You are a team player, proactive and able to work

with minimum supervision. You will be able to hit the ground running, taking

ownership of some of our existing peer support activity whilst taking on new

programmes of work. You will be a professional, people person, be creative about

seeking new ways of working, and enjoy networking to build relationships. You

demonstrate a commitment to diversity and inclusion with an empathic and nonjudgemental

approach to working with people. A willingness and availability to work

evenings and occasional weekends is desirable.


Your job responsibilities:

• Maintain regular contact with Support Group Leaders providing high quality

information and support in an empathic and professional approach via telephone,

enable the effective running of their support groups

• Send out promotional and information materials to Support Group Leaders as

required

• Identify and develop appropriate training for Support Group Leaders and deliver

training or source training support where relevant to enable volunteers to meet

charity's strategic objectives

• Refresh and update the Members Portal on the Tackle Prostate Cancer website,

ensuring that all information and documents uploaded is useful to Group Leaders

• Provide support for the activity, including developing and promoting of existing

Support Group Leaders Network meetings

• Provide support for Regional Networking Events, Annual Conference, and other

events as appropriate.

• Work closely with the National Support and Development Manager to build new

elements to our services and develop projects for support.


Other Duties

• Deliver reports on the progress and impact of our peer support service offers.
• Accurate and timely data capture of service caller and key stakeholder inquiries.
• Manage and maintain the membership database, ensuring all relevant data is

captured and up to date.

• Attend relevant meetings and training as required.
• Support and promote the work in accordance with the values and policies of

Tackle Prostate Cancer.

• Carry out any other duties commensurate with the post, as agreed with your line

manager.

• Carry out of all the above with an understanding of and commitment to inclusion,

equal opportunities, and diversity.


What you'll need to demonstrate:

• Relevant professional qualification or equivalent work experience.
• A solutionfocused team player with a positive, cando mindset.
• Proven experience in supporting volunteers in community settings with an

emphasis on understanding and working with people living with cancer.

• Excellent time management skills.
• An understanding of cancer care, palliative care or related specialist area.
• An ability to put people at ease and true enjoyment of working collaboratively

with colleagues and external stakeholders.

• Excellent written, verbal and visual communication with brilliant attention to

detail.

• Understanding of researching, mapping and unlocking community assets that

support service delivery and signposting.

• A strong commitment to ensuring outcomes and impacts of services are evidenced

through high-quality data collection.

• Excellent administration and IT skills.
• Ability to work virtually and on your own initiative and manage a complex and

varied workload to successfully meet project deadlines and targets.

• A real commitment to equality, diversity and inclusion within your role.
• Right to work in the UK.