Customer Account Executive - Epsom, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Epsom, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Account Executive

£23,000 - £25,000

Epsom, Surrey

Do you poses excellent Customer Service skills? My client is recruiting for a Customer Account Executive to join their busy, fun, customer services team.

Key responsibilities and accountabilities:

Ensure consistent communication with all customer accounts
Deal with customer complaints and queries (flag issues to the Customer Experience team when necessary)
Deal with billing and invoice queries
Flag software/warranty renewals (and organise relevant quote and update systems)
Answer incoming calls from clients:
Log the support case in Autotask if technical support is required
Transfer to the relevant department should sales, accounts or customer service be required
Monitor customer service queue within Autotask
Ensure daily bill analysis is carried out
Ensure daily data alerts are dealt with (flagging to client where necessary)
Quote, purchase and invoice IT software & hardware orders from clients (eg. Microsoft, HP, Cisco)
Quote, purchase and invoice mobile, telecoms & handsets orders from clients (eg. Apple & various telecoms manufacturers)
Raise invoice's and proforma's (QuickBooks)
Keep task list, tickets and reminders up to date