Customer Service Advisor - Belfast, United Kingdom - CA Ventures

CA Ventures

Verified Company

Belfast, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for a Community Assistant (CA) to join our
Novel Student team at Aster House, Belfast.

The CA is a part-time position with the primary responsibility of building relationships with current and prospective residents of our Novel Student platform, diligently pursuing all leads and closing the sales.

Reporting into the Property Manager, the CA will work with them to ensure all sales and marketing goals for the building are met or exceeded.

The CA is a natural sales and people-person who has a knack for social media and other marketing initiatives.

CA Ventures provides best-in-class experiences for student residents living in our communities. We do this by putting people first—both our residents and our employees.

We believe in investing in our people through superb training and support, and opportunities for career advancement by growing throughout our portfolio.

Your Mission
To support the Property Manager, ensuring occupancy and leasing goals are met for the community

Leasing

Comprehend and be able to explain the lease in its entirety
Comprehend and abide by the leasing policies and company standards
Maintain confidentiality in all job tasks as it pertains to staff and tenants
Stock office with marketing materials each morning
Know all amenities and features of the property and how to favorably compare them to the competition
Report to the Property Manager each day regarding leasing traffic, prospect objections, and effectiveness of marketing and sales strategies
Ensure that our CRM is kept up to date with all prospect information

Marketing

Assist with the execution of local marketing campaigns
Attend local events that are related to housing or the general marketing of the community
Provide ideas to centralised sales and marketing team for advertising/marketing tactics throughout the year
Maintain a positive and professional relationship with every potential resident and guest in order to spread positive word of mouth
Positively represent the property both on and off the clock

Accounting/Legal

Ensure that all lease files are accurate, complete, and organised

Property and Maintenance

Maintain a high standard of cleanliness and organisation in the show unit(s), tour route and leasing office

Resident Relations

Provide outstanding customer service for all residents
Input service requests in accordance with company standards
Communicate policies and procedures to residents

Turnover

Prepare necessary documents/packets for moveout and movein
Assist with any tasks assigned to contribute to Turn process

Other

Assist property management with various projects as requested
Complete any additional tasks as assigned by your supervisor

Your Track Record

Excellent customer service and relationshipbuilding skills required
Leasing and sales strongly preferred; strong aptitude and interest in a wide range of marketing platforms
Social media and digital marketing experience preferred

Your Style

Passionate to get the job done
True teamplayer eager to help drive the growth of the business
Selfmotivated and continuously demonstrating the ability to adapt, develop and learn
People person who thrives in a fastpaced environment

Hours of work: 20 hours per week

Monday-Friday 3pm-7pm

Job Types:
Part-time, Permanent

Salary:
£11.00 per hour

Expected hours: 20 per week

Benefits: