Marketing Services Advisor - Plymouth, United Kingdom - TribePost

TribePost
TribePost
Verified Company
Plymouth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Mercia Group are now recruiting for a Marketing Services Advisor


Marketing Services Advisor - Hybrid

Location:
Hybrid, Plymouth


Salary:
Competitive


Why do we want you?


You have experience in Customer Service or a Client facing role and understand the importance of delivering impeccable service at all times.

You will need to have a professional telephone manner and experience building relationships with clients/customers.

You will be part of a client facing team that is responsible for fulfilment of our digital and printed marketing services products, so, you will need to be computer literate with experience using a CRM system

If you are tech savvy, have strong administration skills and enjoy speaking to clients, please do read on


We are Wilmington plc


Wilmington plc is a portfolio made up of specialist brands providing custom solutions to customers across the globe from over 10 different offices.


We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges.


Find out more about our core purpose and how we help our customers do the right business in the right way.


Mercia Group is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide and they are part of the Wilmington T&E division.


Main purpose of the Marketing Services Advisor role:

You will be part of a client facing team that is responsible for fulfilment of our digital and printed marketing services products.


In addition to this you will be responsible for:

  • Ensuring all marketing services products are fulfilled exactly to the clients' specification
  • Providing high quality service to clients and colleagues
  • Prioritising workload to ensure deadlines are met
  • Liaising with business partners and various other departments within Wilmington PLC, to ensure client queries are resolved within agreed SLA's
  • Issuing quotes, send and chase client proofs and manage workflow statuses on Salesforce
  • Accurately maintaining and updating client records and notes, adhering to GDPR regulations at all times
  • Processing invoices and credit notes in a timely manner
  • Identifying and resolving problems as they occur

You will also need the following skills:

  • Tech savvy, proficient in the use of Microsoft Office and enjoys working with multiple software programs
  • Selfmotivated, with the ability to complete tasks accurately with mínimal supervision
  • Ability to work autonomously in a dedicated space free from disruptions
  • Passionate about delivering high quality customer service and experience in a similar client facing role
  • Experience using CRM (Salesforce, or similar)
  • Excellent time management skills, with the ability to remain calm under pressure
  • A strong team player who is willing to support others with tasks
  • An excellent communicator, with excellent written and oral English

Wherever you are in your career and whatever your expertise, we look for people who:

  • Are passionate about providing high quality solutions to our customers
  • Love varied work that plays to their strengths while helping them develop
  • Want to work together to learn, grow and achieve common goals
  • Are excited to be part of a diverse and unique global community
  • Who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.
**If you feel you have the necessary skills and experience to be successful in this role click on 'APPLY' today
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