Customer Service Adviser - Lisburn, United Kingdom - Danske Bank

Danske Bank

Verified Company

Lisburn, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

LOCATION:

Killeaton House, Dunmurry, Lisburn & Portadown

_We are Northern Irelands leading bank and our multi award winning contact centre team are looking for new Customer Advisers. We don't like to boast... but we have been voted Northern Ireland's In-House Contact Centre of the Year in 2018, 2019 & 2021. And we would love you to help us keep our number 1 slot in 2023. And whilst we are proud to hold this title, we are so much more than a contact centre, we are a community. _

_Why you'll want to work with us_
The reason we want you to join us is that around 20% of our team have been promoted or moved into new jobs internally - making space for some new team members We take your training and upskilling seriously - we want you to be successful and will make sure that you have a well-planned career pathway which can lead to promotion within 9 months

We think we are a pretty cool place to work, with a collaborative and fun culture.

We pride ourselves on being a truly inclusive team - everyone is welcome We want our talent to come from a variety of backgrounds, not because it's the right thing to do but because it makes us stronger.

After all, our customers come from all walks of life, so should our colleagues.

From flexible working patterns and reset spaces to free parking, we offer a diverse range of other benefits that will match what matters most to you and to your life style.

As a team we have many opportunities to come together to do community volunteering.

We believe that when colleagues get the opportunity to volunteer it creates value for society, our business and the individual.

_No wonder we are recognised as one of Northern Ireland's top ten Best Companies to Work for. So if you share our values and enthusiasm and all of what we stand for resonates with you, then you will find a home in Customer Direct. _

_What your day will look like_
As a Customer Service Adviser you'll quite often be our customer's first point of contact. You will help with queries about our products and our services, providing an efficient, professional response.

But it's much more than answering questions; you are demonstrating our commitment to exceptional customer experience in every customer interaction whether that's voice or digital.

_What skills and experience do you need to join us? _
Our Customer Direct team is passionate about delivering an excellent service.

So, if you take pride in going that extra mile for the customer, we would love to hear from you.

Banking experience is not necessary, just a passion for making every customer feel valued.

If you are a good communicator and curious about new products and services then you are going to be a great fit And remember -our contact centre is highly collaborative.

Our training is of the highest standard so you will always be supported.

_What we can offer you... _

There's much more to working at Danske Bank than just a salary, but for this role we are offering between £20,225 - £25,000 depending upon experience.

As a Customer Service Adviser you will receive 32 days' leave per year which includes 22 days' annual leave plus 10 paid bank holidays (Bank holiday working is not compulsory).

We also offer an attractive range of flexible benefits centered on wellness, financial, psychological, physical and social needs. Everyone's circumstances are different and our benefits can be tailored to your needs.

For example, you can buy more holidays or if you need to avail of medical treatment, then you can use our free private medical care.

If you want to make your money go further, our Danske Discounts offering is just for you.

With non-stop discounts, on things such as eating out, motor or retail, this is the perfect perk for all colleagues.

If the gym is of interest, you can avail of savings on gym membership too Finally, all Customer Direct colleagues can avail of free breakfast on site.

_Your working pattern - did we mention that we have a hybrid-working model? _

Once you are fully competent within your role, you'll be able to work remotely for up to 3 days per week.

For the first 12 months your typical work pattern will be between 8.00am & 6.00pm, based on your preference, with only one evening every 3 weeks - normally until 8pm.

You'll also work one Saturday every 4 weeks and then you can take a day off during the week instead bliss.

We don't ask you to work on a Sunday but if you volunteer to do so, then we will pay you double time.

Same for Bank Holidays - if you volunteer to work you will be paid double time. It's a great way to boost your income

_Sound good? Great Then get that CV polished. _
Don't waste any time - share your CV with us as soon as possible. Please note we will close this recruitment when we receive sufficient CV's.

If you do have any questions about the roles then reach out to Danielle Angelone or Seamus Lavery on: and they will be happy to h