Service Delivery Team Lead - Worthing, United Kingdom - Overline Network Consultants Ltd

Overline Network Consultants Ltd
Overline Network Consultants Ltd
Verified Company
Worthing, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Service Delivery Team Lead


Location:
Worthing Town Centre


Salary:
£27,000 - £30,000 per annum


Job Type:
Full-Time, Permanent following successful probationary period


Are you ready to take the next step in your career and lead a dynamic team within a thriving telecommunications service provider? We are currently seeking a passionate and motivated individual to join our team as a Service Delivery Team Lead.


About Us:


Located in the heart of Worthing town centre, we are a leading telecommunications service provider with a commitment to delivering exceptional customer service and innovative solutions to our clients.

Our vibrant and modern office provides the perfect environment for professional growth and development.


The Role:


As a Service Delivery Team Lead, you will work directly with the Operations Manager to ensure the smooth and efficient delivery of services to our clients.

This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.


Key Responsibilities:


  • Prechecking contracts before they are processed to ensure accuracy and completeness.
  • Maintaining and developing client accounts, proactively identifying opportunities for growth and improvement.
  • Engaging with customers to understand their needs and provide solutions that meet their requirements.
  • Handling daytoday customer issues and queries with professionalism and efficiency.
  • Retaining customers through proactive communication and problemsolving.
  • Managing the ordering process for various telecommunications services, including licences, CPS, WLR, Data, Number Porting, and SIP Services.
  • Ensuring compliance with SLAs and escalation procedures.
  • Monitoring and processing orders and tickets within specified timeframes.
  • Providing training and support to team members as needed.

Qualifications and Skills:


  • Excellent telephone and written communication skills.
  • Highly organized with the ability to prioritize tasks effectively.
  • Ability to work independently and as part of a team.
  • Attention to detail and a focus on achieving high levels of accuracy.
  • Flexible work approach and ability to perform in a fastpaced environment.
  • Experience working with CRMs.
  • Previous experience in a team lead role.

Benefits:


  • Competitive salary and opportunity for career advancement.
  • 33 days holiday including bank holidays.
  • Subsidized town centre parking.
  • Pension scheme.

Job Types:
Full-time, Permanent


Salary:
£27,000.00-£30,000.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Transport links

Schedule:

  • Monday to Friday
  • No weekends

Experience:

Customer Suport: 2 years (required)


Ability to Commute:

  • Worthing (required)

Work Location:
In person


Reference ID:
ServiceDel01

Expected start date: 25/03/2024
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