Admin Officer - Manchester, United Kingdom - HM Courts and Tribunals Service

HM Courts and Tribunals Service

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Details:

Reference number:

Salary:

- £22,940

A Civil Service Pension with an average employer contribution of 27%
Job grade:

Administrative Officer

MoJ Grade AO
Contract type:
Permanent
Type of role:
Operational Delivery
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
4Contents

Location

About the job

Benefits:

Things you need to know

Location

This position is based at Manchester Magistrates, M60 1PRAbout the job

Job summary:

Please refer to Job Description
Job description:

Job Title:
Administrative Officer**
Pay Grade:AO**
About us

Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people's lives to deliver justice.

If this sounds like you, please apply.

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Joining us is a chance to play a pivotal role in the smooth running of our courts, which give people and businesses access to potentially life-changing justice.

Not only will your work be of crucial importance for those who use our services, you'll be able to build a varied, challenging and rewarding career.

The key purpose of the role

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS).

Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor.

In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession.

Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified.

It is not intended that each post will be responsible for the full range of duties.

Key responsibilities

Administration

Preparing papers and files for court, tribunals, hearings and meetings.
Producing court/tribunal documents.
General photocopying and filing.
Creating and updating records on inhouse computer system and data input.
Post opening and dispatch.
Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
Preparing meeting agenda, joining instructions, handouts etc.

Drafting

Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.

Operations

Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
Assisting court users, supporting listing and rota management, checking files
Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
Handling counter (face to face), written and telephone enquiries.
To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects
To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Coordinator, H+S roles

Processing casework

Including standard documentation and information, court orders, claims, fines and fees, legal aid
Resulting courts accurately, interpreting accurately the information required on a court file
To work to workload targets in terms of throughput and accuracy

Checking and verifying

Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
Ensuring compliance and administration documentation meet quality standards.
Role holders may be required to cross check and validate work completed by colleagues.

Collecting and assembling information