Service Desk Administrator - Chorley, United Kingdom - GK Recruitment Ltd
Description
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Job Title:
Service Desk Administrator - (MSP)_
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Job Type:
Permanent _
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Salary: £22k-£26k_
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Location: Chorley_
As a competent Service Desk Administrator, you will provide fast and intelligent telephone triage and call prioritisation, accurately directing calls to the appropriate team.
You will have good customer service skills and be able to communicate effectively. You must be client-oriented and patient to deal with varied customers.
The goal is to support clients to help preserve the company's reputation and ongoing business.
You will;
- Be familiar with our varied client base and work in line with all service desk policies, processes and services.
- Determine the best escalation route based on the issue and details provided by clients, accurately recoding the information on tickets.
- Provide accurate information on IT products or services.
- Followup and update client / ticket status and information to completion.
- Assist with preparation of software updates (change management).
- Be responsible for ensuring correct security authorisation validations.
- Be required to complete user account administration requests within Office 36
- Take details of any problems, service requirements, feedback or suggestions from clients even if they fall outside of your remit then escalate these appropriately to the relevant team.
- Identify and suggest possible improvements to procedure.
In return, we offer a salary of £22k - £26k per annum (depending on experience), Flexible benefits, company pension contributions and extensive training and development opportunities.
If you are interested in this role, then please APPLY ASAP and we will be in touch with further details.
Job Types:
Full-time, Permanent
Salary:
£22,000.00-£26,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Ability to Relocate:
- Chorley: Relocate before starting work (required)
Work Location:
In person
