Customer Service Administrator - Cambridge, United Kingdom - Downing

Downing

Verified Company

Cambridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator

Cambridge

Full Time

Permanent
Downing is an award-winning, leading provider of innovative, luxury student accommodation across the UK.

Operating across 9 cities throughout the UK, and with additional developments already in progress, we have an exciting opportunity exists to grow with this highly successful, dynamic company as it expands its operations.

We are currently looking for a Customer Service Administrator to join our team, to provide administration support for our Student Accommodation Scheme with 576 bedrooms in Cambridge City Centre.

Key Responsibilities:

Providing front of office support to maintain residents and visitors to the building
Maintaining the company inhouse booking and customer relationship management system
Ensure the building is managed and maintained in line with company policies and procedures
Provide effective and efficient procedures to ensure the residents receive a highquality service
Ensure maximum occupancy of the residence supporting customer show rounds
Maintain compliance with ANUK Code of Standards relating to the running of the building
Comply with Health and Safety requirements
Respond positively to customer enquiries and complaints and take appropriate action in line with the complaint's procedure
Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals

Key Requirements:

Smartly presented with first class customer services skills
You should be passionate about ensuring our residents receive only the highest quality service and have the communication skills to encourage this in others
To be dynamic and 100% customer service & service delivery focused
To be selfmotivated, well organised and excel under pressure
First class written and verbal communication skills
Excellent IT skills including a sound knowledge of Microsoft Office and Excel
Previous experience of working in a customer service environment within hospitality, property, retail, or an accommodation background would be preferred

Hours of Work:

8am 5pm / 9am 6pm Monday Friday
1/4 Saturdays on a rota'd basis but time will be given back in lieu the following week
Overtime may be required during busy periods

Benefits: