Customer Services Representative - Redditch, United Kingdom - Reddistores

Description

'''Job Overview:

We are seeking a Customer Service Representative to join our team.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have.

This is a vital role in our organization, as you will be responsible for ensuring customer satisfaction and maintaining positive relationships with our clients.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate information about products, services, and company policies
• Assist customers with finding suitable storage, and resolving any issues or complaints
• Perform data entry tasks to update customer information in the system
• Analyze customer needs and recommend appropriate solutions or products
• Collaborate with other team members to ensure efficient and effective customer service delivery
• Maintain a high level of product knowledge to address customer questions and concerns

Qualifications:

• Excellent phone etiquette and strong communication skills
• Proficient in data entry and computer systems
• Ability to multitask and prioritize tasks in a fastpaced environment
• Fluency in English is required; additional languages are a plus
• Strong problemsolving skills and ability to analyze customer needs
• Previous experience in customer service or related field is preferred

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Join our team and help us deliver outstanding experiences to our valued customers.

Note:
This job description is intended to provide an overview of the responsibilities and qualifications for this position. It is not an exhaustive list of all tasks that may be required.'''


Job Type:
Part-time


Salary:
£12.00-£15.00 per hour

Expected hours: 16 per week


Benefits:

• Company pension
• Onsite parking

Schedule:

• Weekends only

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person