Registry Support Officer - London, United Kingdom - The Supreme Court of the United Kingdom

Description

Details:


Reference number:


Salary:

- £21,250 - £23,970

• Starting salary for existing Civil Servants will be dependent on current salary. Those new to the Civil Service will be expected to start at the minimum of the range.
• A Civil Service Pension with an average employer contribution of 27%
  Job grade:

• Administrative Officer

• UKSC Band E
  Contract type:
• Permanent
  Type of role:
• Administration / Corporate Support
  Working pattern:
• Fulltime
  Number of jobs available:
• 1Contents

Location

About the job


Benefits:

Things you need to know

Location

• City of Westminster, London (region), SW1P 3BDAbout the job

Job summary:

The UK Supreme Court is a small non-ministerial government department led by a Chief Executive who is also the Accounting Officer.

The Court continues to build on its reputation built on public access, transparency and impartiality.

The role of Registry Support Officer is vital in supporting Court users and staff, ensuring cases run smoothly and that the Justices have the correct papers before each appeal hearing.

Job description:

As
Registry Support Officer, the postholder is a key member of the team and supports the Registry Case Managers by:

• Preparing and distributing paper and electronic hearing bundles across the Court
• Ushering in Court as required
• Recording details of appeals on the case management system
• Lodging appeal papers and dealing with any associated queries from parties, lawyers and other Court users in relation to Court procedures
• Allocating bench memos to Judicial Assistants
• Providing postal and messenger services
• Showing flexibility to assess different priorities each day depending on the hearings listed and the needs of the Justices
• Taking payments over the phone for court fees
• Diary management for the Registrar
• Taking minutes in meetings
• Providing support to the Judicial Assistants as required
• Performing other tasks as delegated by the Registry Operations Manager or Registrars to assist Registry and other areas of the Court
• Engaging with the Change Programme to support the Court's objective to be a world leading Court, including user testing of new software.

Person specification:


Essential criteria:

• Excellent understanding and experience of customer service
• Excellent written and spoken English
• Excellent attention to detail
• Excellent communication skills and confidence working with people at all levels
• Good IT skills, including Microsoft Office. Either experience of CRM/Dynamics or a willingness to learn.
• Adaptable and willing to change priorities as required
• Commitment to the Court's Code of Conduct and the Civil Service Code of Conduct

Desirable criteria:

• Knowledge and understanding of the Court system in the United Kingdom
• Experience working with members of the Judiciary and in a court setting
• Familiarity preparing complex court bundles or paperwork
• Understanding of the Rules and Practice Directions of the UKSC and JCPC

Behaviours:

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace
• Working Together

Benefits:

• Alongside your salary of £21,250, The Supreme Court of the United Kingdom contributes £5,737 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
• Learning and development tailored to your role
• Generous annual leave entitlement
• Corporate membership to Benenden Healthcare
• Onsite cafe with staff discounts
• EdenRed employee benefits membership
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know


Selection process details:

• This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.
  Application Process

If you don't have the full list of essential/desirable criteria but feel that this job would be a great fit, please do apply, letting us know how your skills could be transferrable to the criteria listed and why you'd like to work at the Court.
Interviews will be during the week commencing
Monday 15 April 2024. Please do highlight if you are not available during this time.


Reasonable Adjustments
We are committed to ensuring our recruitment process is inclusive and accessible to all. Please provide details of any reasonable adjustment to our recruitment process that you may need. If you have a disability or long-term condition (a physical or mental impairment that has a substantial and long term effect on your ability to carry out normal day-to-day activities, we have a duty to make reasonable changes to our processes.


Inclusion and Accessibility

Vetting
Feedback will only be pr